What is the CQC?
The CQC is the independent regulator of Health and Social care in England. They make sure Health and Social care services provide people with safe, effective, compassionate, high quality care and they encourage services to improve. They monitor and, inspect and regulate services to ensure care providers meet the fundamental standards. CQC carry out in-depth investigations. They publish clear and comprehensive information.
The service that you receive from Saga Care at Home is fully regulated by the Care Quality Commission (CQC) and we welcome and comply with the registration, inspection and auditing process that regulations’ bring.
We firmly believe that this commitment to transparency and quality provides the best care for the clients that we support.
To get to the heart of Clients experiences of care, the focus of their inspections is on the quality and safety of the service, based on things that matter to the Client.
Saga Care at Home are pleased to say we achieved the rating “Good”, overall and across every single one of the five categories below, used to inspect and rate our service.
Are they safe?
By safe, you are protected from abuse and avoidable harm.
Are they effective?
By effective, your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.
Are they caring?
By Caring, staffs involve and treat you with compassion, kindness, dignity and respect.
Are they responsive to people's needs?
By Responsive, the service are organised so that they meet your needs.
Are they well-led?
By Well-Led, the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.
Below is a selection of the positive comments Saga Care at Home received under each category.
|The service was safe.||
|The service was effective.||
|The service was caring.
|The service was responsive.||
|The service was well-led.||