Saga Services Limited
The Saga Building
Middelburg Square
Folkestone
Kent
CT20 1AZ

All policy booklets are available to view and print on the Saga website.

Yes, our Saga Home Insurance TailorMade policy provides cover for customers who need a higher sum insured. Please call 0800 015 0890 for a quotation and more information.

Items lost or damaged beyond repair will be replaced with a new item, such as a broken mirror. This is available on all cover levels and is extended to cover household linen and clothing under Cover Plus.

Yes, our Standard Accidental Damage policy provides cover for damage to TV, video, audio, computer equipment and glass under Contents and cover for accidental damage to services (cables, underground pipes and drains), fixed glass, sanitary ware and ceramic hobs for Buildings.

This can be increased under our Extended Accidental Damage and Cover Plus policies to include damage to almost all household items.

Yes, you can build a No Claim Discount with our Cover Plus Policy.

This provides cover for loss or damage to items you normally carry in everyday life such as your camera, glasses, MP3 player and jewellery.
This would give you cover for unspecified items anywhere in the world including your home for up to £5,000 for each incident reported. Any items worth over £1,000 will need to be specified on your policy. An extra charge will apply.

When you take out or renew your policy and pay by credit card, you have an option to pay by continuous authority. If you chose this method it means that we will hold your details securely on file until next year and automatically renew your policy. You will receive your acceptance documents before the renewal date, but we will take payment on the renewal date.

Once the cheque has been processed, we will send you an acceptance letter. This normally takes between three and five working days.

Some changes may require you to pay an administration fee of up to £10.

Yes, you will receive a discount if you buy your policy online. This will be automatically applied to your premium, and applies for the first year only. The offer can be withdrawn at any time.

You should automatically receive your documents at least 21 days before your renewal date. Your new premium should be available 25 days before the renewal date for you to make changes to your policy.

Yes, you can renew your home insurance online, if you pay by credit card and do not need to make any amendments to you policy. If you wish to amend your policy or make an enquiry please call us on 0845 900 7079.

You will be notified 21-28 days prior to the date your Policy is due for renewal. You can renew your policy by calling the renewal hotline on 0845 900 7079. If you pay by direct debit or gave us a continuous authority on your credit card, your policy will automatically renew without you having to do anything.

If you are paying by direct debit or continuous credit card and your payment details are still the same as last year, for your convenience we will automatically renew your policy. You will receive your acceptance documents within 5 days of the renewal date to show the insurance is in place.

If you wish to make or enquire about a claim please take a look at the following information. This gives more detail about what you need to do. Alternatively refer to your policy booklet for more information.

To cancel your policy please call our Customer Services Department. You will be entitled to a pro rata refund providing you have made no claims within the policy year (there may be an administration fee of up to £25 if you cancel your policy mid-term).

It is important for us to ensure that your personal data is kept secure at all times. By asking you a series of questions, we aim to ensure that we are only speaking to you, or someone with your authority acting directly on your behalf.