Frequently asked questions

Below you'll find answers to the questions we get asked the most, however if you would like further information on Wadswick Green, Mickle Hill or future developments, please feel free to call one of our friendly team members who will happily answer any queries you have on 0800 096 3250.

There is no age restriction relating to the purchase of any property, however at least one resident at each property needs to be aged 60 or over. In certain circumstances, this can be relaxed to 55 if there is a care requirement.

Both villages have on-site teams who are in charge of the overall running of the village and maintaining the buildings and grounds (but not the properties) on your behalf.

Wadswick Green is developed and operated by Rangeford. Rangeford specialises in new villages and communities for people over 60. Their mission is to create beautiful, inspirational places to live with excellent services and amenities that help people enjoy life to the full.

Mickle Hill is developed by Rangeford and operated by MHA, one of the UK's leading providers of care in the UK. They are one of the most well-respected care providers in the sector and amongst the largest charities in Britain, providing services to older people for almost 75 years.

Properties at both villages are bought leasehold, but you will own it and be able to sell it with the remaining lease period at any time.

The lease term at both developments is 125 years however there may be some restrictions on who you can sell to, so please speak to a member of staff on site.

Your household bills for example council tax and broadband are your own responsibility and will need to be paid and managed by you. Some utilities are covered by the service charges but this varies depending on the village and which property you purchase.

Buildings insurance is covered by the village operators but all residents are responsible for their own contents insurance and can benefit from discounted rates with Saga for the first year of residency. You will receive more information on this when you move into your property. 

Wadswick Green

Each apartment has metered electricity and water, and you are responsible for your own utility bills. With energy-efficient, underfloor heating throughout, your energy bills are likely to be cheaper than running a large home.

If you own an apartment in the Pavilion, your service charge will include utilities including electricity, heating and water.

Each apartment at Wadswick Green is wired for all broadband and satellite services, and you are free to set up your own suppliers. The on-site team can help with that if you need it.

Mickle Hill

There is a central boiler in the main plant room and all properties have gas central heating. There are electricity meters in the plant room for each individual property which can be checked by the on-site team.

Each bungalow has its own combi boiler for central heating and hot water, with its own meters for all utilities. The boilers are in the kitchens.

The apartments do not have individual gas, electric or water meters as the provision of the utilities is included in the service charge if you purchase an apartment.

Pets are welcome at Wadswick Green and Mickle Hill. 

Cats and dogs are permitted in the ground floor apartments at Mickle Hill, however for health and safety reasons, cats and dogs are not permitted in the Pavilion apartments at Wadswick Green.

Please ask the on-site teams for a copy of the pet policy, where you will find full terms and conditions.

Decorative changes may be allowed. It is part of the contract to maintain good decorative order. It is unlikely that structural changes would be permitted. You do need to check this with the general manager on-site.

Yes. At Wadswick Green our lock up and leave policy means your home will be secure and looked after whenever you're away.

Absolutely. As long as you are capable of managing your own affairs, you are able to stay at either Wadswick Green or Wadswick Green as long as you wish. If you need a little helping hand or home-care, this is provided at each village by an on-site care team.

At Wadswick Green, care is provided by Rangeford Care Ltd.

At Mickle Hill, care is provided by MHA.

Yes you can. There is the option at both Wadswick Green and Mickle Hill to arrange the following services:

  • Personal care
  • Help with household chores such as cleaning, laundry, ironing, preparing meals, shopping, helping with correspondence, dealing with bills and general household management
  • Walking and feeding your pets when you are away
  • Escorting to and from social events, appointments etc.

Charges for these services are agreed on an individual basis and following an assessment, and are in addition to the weekly service charge. They can be regularly reviewed by you, and short-term care and/or support for illness and rehabilitation after an operation or illness are also available at both developments.

At Mickle Hill, residents are also free to purchase their personal care from another agency.

If you move to Wadswick Green and live in a Pavilion apartment, you have the option to purchase additional weekly service packages.

With our ‘all-inclusive’ option, everything is taken care of, from lavish essentials to thoughtful extras. You’ll choose from The Greenhouse’s seasonal menu for breakfast, lunch and dinner,  which we can even bring to your apartment, room-service style. We can order, collect and put away your groceries, clean daily, attend to your laundry and do the ironing too. You’ll also enjoy a fortnightly appointment at our hair salon, be invited to take part in health and wellbeing activities, plus you can call on our personal assistants to set up your WiFi or help with other IT niggles.

There’s also a flexible option which caters for just one daily meal and a lighter level of housekeeping. Even without these options, the services of Rangeford Care are at your disposal to help with other aspects of day-to-day living with its team of friendly and experienced personal assistants.

Please note these packages are only currently available in the Wadswick Green Pavilion suites.

You are able to sell your home at both developments, however there are some rules and restrictions depending on the development around who you can sell to and who can sell on your behalf.

Capital costs and major refurbishment of the communal areas and external buildings for the whole community are covered at the end of the lease by what is known as a "deferred management fee". This varies depending on the development but are outlined in the brochures or if you speak to a member of staff.

Wadswick Green

When you come to sell your apartment, Rangeford will manage that for you and charge a 3% fee, much like an estate agent.

Each apartment also makes a contribution to a sinking fund to cover all major works such as relining the pool or replacing the roofs. On the sale of your apartment, you are charged 0.5% for each year of occupation, capped at 20 years. So the maximum contribution will be 10% of the sale value of your apartment and this is paid from the proceeds of the sale. If you still occupy the property after 20 years, you may be charged 0.5% for each year of occupation based on an independent valuation. However, all of this will be explained when you meet with one of our friendly team.

Mickle Hill

When you come to sell your apartment, MHA has the option to re-purchase the lease at 95% of the open market value at the time of sale. If MHA do not take up this option, you may sell the lease privately to another qualifying person.

Each property makes a contribution to a sinking fund at 1% per annum of the market value or price paid (whichever is greater) for each year or part year of occupation upon the sale of the property to cover the capital costs and major refurbishment of the development.

Please note that all fees will be clearly explained to you by the on-site team.

Yes they can! The Greenhouse restaurant and bar at Wadswick Green and the Cafe Bistro at Mickle Hill are open to the public.

There are guest suites available where family or friends can stay at both sites, however they need to be booked in advance and are subject to availability.

There are some additional costs whilst living in a retirement village, including an annual ground rent charge and a weekly service charge. At Mickle Hill, there is also a well-being charge.

Wadswick Green

The weekly service charge covers the following:

  • Upkeep and maintenance of all our public areas including the pool, gym, restaurant, spa and hairdressing salon, laundry and all communal areas, as well as the estate roads and grounds. Also covered are the communal boilers that power the under floor heating and the lifts.
  • Security – including the 24-hour on-site team, the emergency call system and door entry to the apartments and the license plate recognition front gate.
  • Buildings insurance and public liability insurance
  • 24-hour staff for response in an emergency
  • Co-ordination of all the activities across Wadswick Green for the residents
  • Personal concierge services to meet your every need.

Please note that you will also have to pay for any at-home care or service packages.

Cost of care depends on what level of care you require. If you would like more information on this, please speak with the friendly Rangeford Care team who will be happy to assist you.

Mickle Hill

The weekly service charge covers the following:

  • Buildings insurance
  • Upkeep and maintenance of the exterior buildings and grounds, for example the cleaning of exterior windows, plus maintaining the public areas including the Cafe Bistro and bar, Jacuzzi, gym, library, hair and beauty salon
  • The provision of heating and lighting and the cleaning of shared facilities and grounds
  • Heating and water utilities in the apartments.

There is additional peace of mind for all residents with our wellbeing service which covers the following:

  • 24-hour staffing support on-site
  • Help in any emergency
  • An optional daily call service
  • The coordination of an activities and events programme.

24-hour staffing for both villages

This means there is always a staff member on hand to support you and deal with any concerns that you may have – 24 hours a day, 7 days a week, 365 days a year providing you and your family with peace of mind.

Please note that all fees will be clearly explained to you by the on-site team.