Making a claim

Saga Caravan Insurance Claims Service
The true test of your caravan insurance comes when you need to make a claim. We ensure that every claim is dealt with quickly and with the minimum amount of fuss. With Saga, there are usually no forms to fill in and no written estimates to obtain. You can also report your claim at any time - our lines are open 24 hours a day.

If you are a current customer needing to make a claim, please call our 24 hour claim line on 0845 302 0218 (+44 1303 772 154 from abroad).

What to do if you are involved in an accident

• By law, you are required to immediately stop.
• Check to see if anyone is injured.
• If someone is injured and/or the accident is a serious one you must call the emergency services. Make a note of the incident number given to you by the police - you may need this to assist your claim.
• No matter who you believe to be at fault do not admit liability.

Important details to gather

When you contact us we will require your personal details, including your policy number. You will also need to provide full details of the incident, including:

• Names, addresses and telephone numbers of all those involved (e.g drivers, passengers, pedestrians and witnesses).
• Vehicle make, model, colour, registration number and number of occupants.
• Insurance details for any vehicles or caravans involved. These include the name of the insurance company and policy number. Remember to exchange the same details with all those involved.
• Draw a sketch map (or take photos if you have a camera available) of what happened, including road names, the positioning of vehicles and damage sustained to all the vehicles involved.

If your caravan awning, equipment, contents or personal belongings are lost or stolen you need to contact the police as soon as possible. Make a note of the crime reference number they give you as you may need this to assist you in making a claim.

Making a claim

• You need to report the incident as soon as possible. Our lines are open 24 hours a day seven days a week. Please note that this is a condition of your policy.
• If your caravan is damaged you must do what you reasonably can to protect your caravan and accessories.
• Please check your insurance schedule and policy booklet to make sure the claim is covered. If you are in any doubt call the claims line on 0845 302 0218.
• A dedicated claims handler will guide you and if the claim is covered, will advise you of the benefits available to you according to your cover level and options chosen.
• Remember you will need to pay the policy excess, please refer to your policy schedule if you are unsure of the amount. If the claim is deemed not to be your fault you will receive this amount back.

Click here for the benefits of our Gold Cover included as standard
Click here for the benefits of our Silver Cover included as standard