Holiday Home Insurance

Frequently asked questions

I need to contact you in writing, what is the address?

Saga Services Limited
Middelburg Square
Folkestone
Kent
CT20 1AZ

I have lost my Policy Booklet can I view it online?

All policy booklets are available to view and print on the Saga website.

Can I be covered for accidental damage?

Yes, you can add Accidental Damage cover to your policy, for an additional charge. Accidental damage provides cover if you were to drop and break a tray of crockery for example.

If I send a cheque to Saga, how will I know it has been received?

Once the cheque has been processed, we will send you an acceptance letter. This normally takes between three and five working days.

How early can I get my renewal documents?

You should automatically receive your documents at least 21 days before your renewal date. Your new premium should be available 25 days before the renewal date for you to make changes to your policy.

How do I renew my policy?

You will be notified 21-28 days prior to the date your policy is due for renewal. You can renew your policy by calling the renewal hotline on 0800 015 0751

I am thinking of making a claim, what should I do?

If you wish to make or enquire about a claim please take a look at the following information. This gives you more details about what you need to do. Alternatively refer to your Policy Booklet for more information.

What should I do if I want to cancel my holiday home insurance policy and will I receive any refunds?

To cancel your policy please call our Customer Services Department. You will be entitled to a pro rata refund providing you have made no claims within the policy year.

Why do you ask Data Protection questions when calling?

It is important for us to ensure that your personal data is kept secure at all times. By asking you a series of questions, we aim to ensure that we are only speaking to you, or someone with your authority acting directly on you behalf.