SAGA — Doing things properly

The real value of your holiday home insurance is often revealed during a claim, and Saga works hard to offer policyholders a high standard of service. We operate a straightforward claims service with advice and help when you need it. It is a simple and personal process and therefore helps to take some of the worry out of making a claim. All our advisers are based in the UK and you will speak to a person rather than an automated telephone menu. This can make a big difference if you need to make a claim.

Who should you call?

If you wish to make a claim on your holiday home insurance policy, please first check your Schedule and Policy Booklet to make sure that you are covered for the type of claim. Then contact Saga on the appropriate number shown below. These numbers are also shown in your Policy Booklet.

Claims helpline

Monday to Friday 9am to 5.30pm

From the UK 0845 300 7990

From abroad +44 1206 773 776

When you call we will ask for your name, address and policy number. We will also take some relevant details and where possible try to sort out your claim without asking you to complete a claim form. If we do need a claim form, we will send it to you within two working days. We would respond to you within five working days from either receiving your call or receiving your completed claim form.

To ensure your claim is processed smoothly we ask that you tell us of any claim as soon as is reasonably possible and supply any supporting documentation that is requested. This will help us give the advice, support and reassurance you need and offer immediate practical assistance.

Please note all claim payments will be made in Sterling. If an invoice is in another currency we will convert it using the exchange rate applicable on the date of the invoice.