What is a home emergency?

Put simply, a ‘home emergency’ is an event that happens suddenly and unexpectedly and needs immediate action to: 

• prevent damage or further damage to your home; and/or
• make your home safe, secure and habitable.
   

The following situations are classed as emergencies…

• Your toilet won’t flush and there are no others in your home
• There is a totally blocked drain within the boundary of your property
• The kitchen sink is blocked and unusable
• A water pipe suddenly starts leaking badly and there’s nothing you can do to stop it
• You lose all power to your home and/or all your lights stop working
• There’s a wasp nest inside or attached to your home.

The following situations are NOT classed as emergencies…

• A leak from the roof that has been happening for some time or is not unexpected
• Your toilet takes several attempts to flush
• An appliance is faulty or not working properly. 
   

With Saga Home Emergency we are available 24 hours a day, 365 days a year to send a reliable tradesman to your rescue following an emergency.