SAGA — Doing things properly

Important Telephone Numbers

Claims helpline

• Monday to Friday 9am to 5.30pm, Saturday 9am to 1pm
• From the UK – 0845 300 6319; from abroad – +44 129 661 1609

Claim form request line

• Monday to Friday 9am to 5.30pm, Saturday 9am to 1pm
• From the UK – 0845 300 6305

Making a claim

At Saga, we operate a straightforward claims service with advice and help when you need it. It is a simple and personal process and therefore helps to take some of the worry out of a stressful time. All our advisers are based in the UK and you will speak to a person rather than an automated telephone menu. This can make a big difference if you need to make a claim.

Who should you call?

If you wish to make a claim on your pet insurance policy, please first check your Schedule and policy to make sure that you are covered for the type of claim. Then contact Saga on 0845 300 6319. You will also find the phone number in your Policy Booklet.

When you call we will ask for your name, address and policy number and also take some relevant details relating to your claim. We will then send you a claim form within two working days. We will respond to you within five working days from receiving your completed claim form.

If you prefer you can download a claim form here or request a claim form to be sent to you by calling 0845 300 6305.

To ensure your claim is processed smoothly we ask that you tell us of any claim as soon as is reasonably possible and supply any supporting documentation that is requested. This will help us give the advice, support and reassurance you need and offer immediate practical assistance.

Please note your claim must be submitted within 6 months of your pet receiving treatment.

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