Our answers to your questions
A home emergency is a sudden and unexpected event, which in the insurer's opinion requires immediate action to:
- Prevent damage or further damage to your home; and/or
- make your home safe or secure or habitable.
- Plumbing claims relating to sections of shared pipe
- Drainage claims where a shared pipe is blocked
- Claims for keys, locks and glazing in shared communal areas
- Roofing and water supply pipes are not covered in flats or maisonettes.