Strike action
If you purchased a Saga Travel Insurance policy before the strike or industrial action was planned, then cover will be available under the Cancellation or Delayed Departure sections of the policy – see below:
Cancelled Transport
If the international ship, aircraft or train that you are booked to travel on from the UK is cancelled due to strike or industrial action, and you are not offered reasonable alternative transport by the carrier, you have a right to a full refund from them.
If you are booked independently and not as part of a package, your Saga Travel Insurance policy will cover any additional unused accommodation and other pre-paid costs that you have paid and cannot get back should you decide to cancel your trip.
If you decide to rebook your journey with another airline, any additional costs will not be covered by your travel insurance policy.
Travel Delay
If the international ship, aircraft or train that you are booked to travel on is delayed in leaving the UK and you have suffered a travel delay having checked in, you will be entitled to £35 following your first 12 hour delay and £15 for every 12 hour period up to a total of £215 for each insured person under the Delayed Departure section of the policy.
Similarly, if you are delayed on the final part of your return journey to the UK the same benefit is available.
Please note, if you wish to make a claim for delayed departure you will be required to submit proof that you have travelled to the airport/port/station and checked in, and a letter from the carrier to confirm reason for delay along with the original and eventual time of departure.
If the delay was for more than 24 hours on your outward journey from the UK and you decide to cancel your travel arrangements, we will reimburse your unused travel and accommodation costs, which you have paid or legally have to pay, but cannot obtain a refund. You will be able to submit a claim for cancellation costs, however, you will need to obtain a letter from the carrier to confirm why the transport was cancelled.
There is no cover for internal UK flights, including flights to the Channel Islands, Northern Ireland or Isle of Man.
Please note you cannot submit a claim for both travel delay and cancellation.
Customers who have missed their outward or return international ship, aircraft or train as a result of strike or industrial action by scheduled public transport
If you purchased Saga Travel Insurance before the strike or industrial action was planned, then cover will be available under the Missed Departure section of the policy.
If you arrive at the final point of international departure too late to board the ship, aircraft or train as a result of strike or industrial action, we will pay up to £1,000 per person for any extra accommodation and travel costs you may incur, providing you have made every effort to get to the international departure point on time.