Saga Travel Insurance
Winter Weather Advice – January 2010
Heavy snow fall across much of the UK has affected road and air travel and it is predicted that much of the UK will continue to feel the brunt of the cold weather.
Delays and cancellations have been reported at many airports across the UK. If you are travelling by air you are advised to contact your airline/tour operator or departure airport directly to obtain up to the minute information on your travel plans.
Below details what your Saga Travel Insurance policy will cover you for, however if you need advice on whether you are covered for your own individual circumstances please call one of our claims advisers on 0845 300 3560 or email sagaclaims@cl-uk.com.
Cover
Cancellation: You will be able to cancel your holiday (Limit £5,000) after a delay of 24 hours or more from the specified time of your international outward departure. For this cover to apply you must have checked-in for your flight in line with your original booking conditions.
Travel Delay: After a delay of 12 hours from the specified time of your international outward or return departure, a benefit of £35 is payable and a further £15 for each 12 hours thereafter, up to a maximum of £215. Again for this cover to apply you must have checked-in for your flight in line with your original booking conditions.
NB. You cannot submit a claim for both cancellation and travel delay, which relates to the same event.
Missed Departure: If you arrive too late to board your booked transport on the international outward departure, as a result of either:
- Failure of scheduled public transport services; or
- Delay to a connecting scheduled flight.
then we will pay reasonable and necessary additional travel and accommodation costs to allow you to get to your intended destination, up to £1,000.
Questions and Answers
I have contacted my airline/tour operator and they advised that my flight has been cancelled. What happens next?
In these instances most airlines/tour operators will offer an alternative. If the alternative is not acceptable, you have a right to a refund from the airline/tour operator. If you have other associated costs that cannot be cancelled without charge, like accommodation or car hire costs, if you are able to obtain a letter from the airline to confirm your flight was cancelled due to the inclement weather, we will honour cancellation claims of this nature.
NOTE: Under the ‘Package Travel, Package Holidays and Package Tours Regulations 1992’ Tour Operators must repay all monies relating to the holiday contract if an alternative is not offered and accepted by the customer.
I am driving to the airport to catch a flight, what if the weather delays my arrival and we miss our flight?
Cover only applies if your scheduled public transport fails or your connecting flight taking you to your international departure point is delayed. You must leave sufficient time to travel to the airport to allow you to check-in for your flight in line with your original booking conditions. In weather conditions of this nature, plenty of extra time should be allowed for your journey to the airport.
I am stuck overseas as my flight home has been cancelled?
This is a matter for your airline or tour operator, so please speak with them directly. If you had already checked-in on your international return journey to the UK and your delay is of 12 hours or more, you are able to claim for Travel Delay. In addition as the circumstances are beyond your control, your insurance cover automatically extends, without charge, until such time as your are able to return to the UK.