What is the delivery charge for my order?
Orders above £400 are delivered free of charge. For orders below £400 you are charged £4.95. This goes towards Royal Mail's registered mail delivery cost.
Where can my order be delivered?
Orders can only be delivered to a UK residential address. The address provided must be the billing address of your payment card.
When will my order be delivered?
The following information provides you with delivery details. If you require any clarification regarding delivery timescales you can phone us on 0800 904 7236.
|Order Confirmed*||Order Delivered (home)|
|Before 2pm Monday - Thursday||Next working day before 1pm*|
|After 2pm Monday - Thursday||Second working day before 1pm*|
|After 2pm Thursday and before 2pm Friday||Saturday or Monday before 1pm (Saturday deliveries are not guaranteed)|
|After 2pm Friday and anytime Saturday or Sunday||Tuesday before 1pm**|
*Working day means Monday to Friday excluding Bank and public holidays (and for the avoidance of doubt there are no deliveries on a Sunday or public holidays).
**Where Monday is a Bank Holiday your order will be delivered on the Wednesday. Your order will be sent by Royal Mail Special Delivery and is subject to Royal Mail's Special Delivery conditions (a copy of which is available from Royal Mail upon request).
We may not be able to guarantee deliveries to certain remote places within the United Kingdom.
Can I choose to select a delivery date in the future?
You may select a specific date for delivery which can be up to 14 days from when you placed your order.
What will happen if I am not at home when my order is delivered?
Because the order has to be signed for, Royal Mail should leave a card giving details of where the order can be collected. This will normally be your local post office or sorting office. You must take this card and identification with you when you collect your order.
What happens if I do not receive my order when I should?
In the unlikely event that your order does not arrive as per the delivery schedule detailed above you can call us on 0800 904 7236. Our lines are open Monday to Friday 8.30am – 8pm, Saturdays 9am – 5pm and Sundays 10am – 6pm.