Payment and charges

If you need to find out how to pay for your travel money, the processes involved, and any applicable charges, read on for more information...

What are my payment options?

You can use any UK based Visa, MasterCard or Maestro debit or credit card. American Express, Diners, Electron, Style, Solo and any other cards issued outside of the UK cannot be accepted. Your payment will be processed through 3D secure.

What is 3D Secure?

"Verified by Visa" and “MasterCard SecureCode” are online security services for Visa and MasterCard cardholders.

What extra security do they provide?
These schemes enable you to register an additional password to your credit card. By doing this you will help to prevent unauthorised purchases on your credit card which means that you can make purchases online with added security and peace of mind.

Do I have to use this password when purchasing in a shop as well?
No, the password is only used for online transactions.

How do I register?
During the ordering process, if your bank is participating, you will be asked to register for either scheme. Simply follow the online instructions to set up your new password.

Do I have to register each time I make an online purchase?
No, this is a one-off registration process and all future online purchases will be completed with added security.

What if I don't want to register?
Some banks do offer an option to sign up later but others will insist that you sign up to the scheme immediately in order for you to complete your online transaction. Like chip and pin, "Verified by Visa" and "MasterCard SecureCode" will soon become compulsory for all cardholders. If you have any questions about the schemes, or the opt in process, please contact your card issuer directly.

How will the transaction appear on my statement?

It will appear as “Travelex WFX”.

Will I be charged any fees when I pay for my order?

Depending on the type of card and the card issuer, there may be additional charges on your order.

Card Type Cash Handling Fee Card Handling Fee
MasterCard Debit Card / Maestro Debit Card None  None
MasterCard Credit Card Your credit card issuer/provider may charge a Cash Handling Fee. Please check the terms and conditions of your agreement^  Yes - 1.5% (min £4 - max £15). This will be shown in your Order Summary
Visa Credit Card Your credit card issuer/provider may charge a Cash Handling Fee. Please check the terms and conditions of your agreement^ Yes - 1.5% (min £4 - max £15). This will be shown in your Order Summary
Visa Debit Card None with the exception of Santander Visa Debit card. Please check the card terms and conditions. None with the exception of Santander Visa Debit card. Please check the card terms and conditions.
 ^This is a separate charge by your credit card issuer/provider. Any additional charge will not appear on your order total but will appear on your card statement. The total sum payable by you to us will be shown in your Order Summary.

What commission charges can I expect to pay?

On foreign denomination currency and travellers cheques you will not pay any commission, however on Pound sterling travellers cheques you will be charged 1% commission with a minimum commission charge of £3.00.

 

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Payments and charges