Mobile phone 1. Choose a tariff that's right for you. Be clear as to your requirements. List your must-haves and nice-to-haves when researching your new contract. Must-haves could include a new phone, at least 50 texts and 150 free minutes. Nice-to-haves may be internet and emails. Research the packages on offer via their websites and write down two or three deals that suit your needs.
Be clear as to your requirements. List your must-haves and nice-to-haves when researching your new contract. Must-haves could include a new phone, at least 50 texts and 150 free minutes. Nice-to-haves may be internet and emails. Research the packages on offer via their websites and write down two or three deals that suit your needs.
2. List some plus points from each supplier. For example, both give you all your must-haves, but your current supplier offers unlimited texts whereas the competitor gives you free internet access.
3. Is there anything newsworthy that will help me get a better deal? There is huge pressure for your pound between the various suppliers, as the market is tough and competition is rife. Locking you in to a deal that prevents rivals getting your custom is an attractive proposition – one which many will be prepared to fight for.
4. Ring the new network provider. Ask them for a price for the package you want to discuss. After receiving the quote, say that their package seems expensive compared to what you were looking for, inform them that you are currently with x and have been for a number of years and they are offering you unlimited texts as an added incentive. You would normally automatically renew your contract, however you though it worth calling to see if they could offer an improved deal. On receiving a revised quote, ensure you obtain a name and ask them to record full details on their system for when you get back to them.
5. Ring your current supplier. Remind them that you have been with them for a number of years, however Network B have offered you a fantastic deal, including free internet access and a cheaper monthly charge. Although reluctant to change provider, the great value being offered is difficult to turn down, but you thought it worth calling just in case they could improve the price and keep you as a customer. Assuming you get a better deal, thank them and decide whether you want to go to point 6.
6. Play 'network tennis'. Keep speaking to both suppliers; telling them of the improved offer until you are satisfied you have got the deal that's right for you. If you end up changing suppliers, make sure you discuss how to leave your current one and join the new one without disrupting your service.