Saga International Payments is provided by Western Union Business Solutions* and we aim to offer the best possible service, but there may be an occasion when you feel that we have not met your expectations. If you need to make a complaint, please write in the first instance to:
Saga International Payments
Western Union Business Solutions
London WC2B 6TD
Tel: 0800 0150 995
In order to help us investigate and resolve the complaint as quickly as possible, please provide us with the following information:
• Your name and contact details
• Your company name and address (not applicable to personal payments clients)
• Brief details of your complaint
• Where possible, copies of any relevant information and supporting documents.
What happens to your complaint?
Whenever we receive a complaint, we will acknowledge it in writing and investigate it straightaway.
We aim to resolve your complaint by the end of the following business day. If a full resolution is not possible at this stage, we will continue to investigate. We will do this as quickly as possible and update you on our progress within five business days of our last contact.
Most of our investigations are completed within ten business days. Upon completion we’ll provide you with our findings and our final decision regarding your complaint.
Contacting us about your complaint
If you need to speak to us about your complaint, please contact Client Support quoting the reference on your acknowledgement letter/e-mail.
What should I do if I am still not happy?
If you feel that your complaint has not been properly resolved following our final response, or it is more than eight weeks since you first contacted us, you may be able to take your complaint to the Financial Ombudsman Service at the address below. Details of the type of complaints that are eligible for their consideration can be found on the Financial Ombudsman Service website.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel. 0800 023 4567 (or +44 20 7964 0500 if you are dialing from outside the UK) or 0300 123 9123