Payments and charges What are my payment options?
You can use any UK based Visa, MasterCard or Maestro debit or credit card. American Express, Diners, Electron, Style, Solo and any other cards issued outside of the UK cannot be accepted. Your payment will be processed through 3D secure.
What is 3D Secure?
"Verified by Visa" and “MasterCard SecureCode” are online security services for Visa and MasterCard cardholders.
What extra security do they provide?
These schemes enable you to register an additional password to your credit card. By doing this you will help to prevent unauthorised purchases on your credit card which means that you can make purchases online with added security and peace of mind.
Do I have to use this password when purchasing in a shop as well?
No, the password is only used for online transactions.
How do I register?
During the ordering process, if your bank is participating, you will be asked to register for either scheme. Simply follow the online instructions to set up your new password.
Do I have to register each time I make an online purchase?
No, this is a one-off registration process and all future online purchases will be completed with added security.
What if I don't want to register?
Some banks do offer an option to sign up later but others will insist that you sign up to the scheme immediately in order for you to complete your online transaction. Like chip and pin, "Verified by Visa" and "MasterCard SecureCode" will soon become compulsory for all cardholders. If you have any questions about the schemes, or the opt in process, please contact your card issuer directly.
How will the transaction appear on my statement?
It will appear as “Travelex WFX”.
Will I be charged for a cash advance?
Credit/Debit cards may be subject to a card handling fee or cash advance fee set by the card issuer. You will not be charged a card handling or cash advance fee if you choose to pay by Maestro or MasterCard Debit Cards. If you wish to pay by MasterCard Credit Card, a card handling fee of 1.5% of the order value may be applied (min £4.00- max £15.00). This will be shown within your order summary as a “credit card handling fee”. If you choose to pay by Visa Credit or Debit Card, your card issuer may apply a cash advance fee, which will be shown separately on your Credit Card/Bank statement.
What commission charges can I expect to pay?
On foreign denomination currency and travellers cheques you will not pay any commission, however on Pound sterling travellers cheques you will be charged 1% commission with a minimum commission charge of £3.00.