Travellers cheques Where can I cash my travellers cheques?
If travelling to the States you can generally use your US Dollar travellers cheques in shops and restaurants as you would cash.
In China, it is normal for travellers cheques to be exchanged at banks (our recommended acceptor being the Bank of China). Although hotels are now beginning to accept travellers cheques, they often require prior clearance from their bankers. While we make every effort to influence the brand preferences of hotels, banks, retailers and other merchants, we do not have direct control or jurisdiction over local policy decisions.
For any overseas trip, particularly tours, we strongly recommend that you take a 'mixed travel wallet' comprising of travellers cheques, cash and credit/debit cards, to cover all eventualities. For advice and guidance before departure, you are welcome to call us on 0800 904 7236 or e-mail tcassistance@travelex.com. Our representatives will be delighted to advise you on travellers cheque exchange locations.
If you have any issues regarding travellers cheques whilst in China, you can call our 24 hour assistance service free on 10 800 441 0104. Chinese speakers are also on hand to help.
Are travellers cheques refundable if stolen or lost?
Yes, providing the purchase terms and conditions are followed. If this should happen, you must report the loss immediately using the contact details supplied with your cheques. The travellers cheque management unit is available 24 hours a day, 365 days a year. Once the refund has been authorised Travelex representatives will assist you with arranging replacement funds, normally within 24 hours.
What type of travellers cheques will I receive?
You will receive American Express branded travellers cheques, however, we do reserve the right to supply travellers cheques issued by such companies (issuers) as we choose.
Who can sign my travellers cheques?
Your travellers cheques should only be signed by the person placing the order as the purchase has been registered in their name. If you are buying travellers cheques on behalf of a third party please place your order by telephone on 0800 904 7236. Our lines are open Monday to Friday 8.30am – 8pm, Saturdays 9am – 5pm and Sundays 10am – 6pm.