Press release

Saga advice for travellers concerned about ashcloud

Monday 23 May 2011

With the prospect of volcanic ash disrupting flights into and out of the UK Saga is offering advice to travellers on the steps to take to ensure you're not left stranded or out of pocket.

If you have booked your trip through a Tour Operator and you are delayed or unable to travel either to or from your holiday destination, the tour operator/ travel agent will organise alternative arrangements for you. It is important in these circumstances to notify your insurance company if your holiday dates change or are extended as a result, to ensure you're covered throughout your trip. Saga Travel Insurance will automatically extend cover in these circumstances unlike many other insurers.

Independent travellers should check with their insurance company that they are covered should their travel plans be affected. Despite the confusion caused following the last closure or disruption to UK airspace, not all insurers have amended their policies to provide this additional cover, meaning some consumers will find themselves playing the waiting game to find out if they're covered. In fact some travellers are still waiting to hear if their insurer will be paying their claims from the disruption from almost a year ago!

Saga automatically provide cover within its standard policy at no extra premium for irrecoverable costs as a result of disruption or cancellation caused by Volcanic Ash. In addition Saga Travel Insurance provides up to £200 should the customer need to purchase additional medication for a pre- existing condition if they're stranded abroad due to airspace closure.

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For further information please contact the Saga Press Office on 01303 771529.



    Press Office

    01303 771529