Saga comments on the CAA's tougher stance on airline delays compensationMonday 23 March 2015
Saga welcome's the recent Court of Appeal judgement and the CAA's subsequent action
Saga comments on the CAA's tougher stance on airline delays compensation
Today, the Civil Aviation Authority (CAA) has announced it has launched enforcement action against three airlines and will seek a court order unless they comply with policies in relation to supporting passengers during disruption, including their approaches to paying flight delay compensation and providing information to fliers about their rights.
Saga Travel's Louis Myers says:
"We welcome both the Court of Appeal's judgement and the action taken by the CAA to ensure that airlines inform passengers of their rights and pay compensation where it is due. It is incomprehensible that, whilst the majority of airlines have accepted their responsibilities, a small number still refute what they should be doing as a matter of course. This is excellent news for the travelling public and the tougher stance taken by the regulator is a welcome move."
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