SAGA — Doing things properly

The minimum order value is £100 and the maximum order value is £2,500, calculated in sterling, excluding the delivery charge.

At the end of the order process you will receive a message confirming your order has been accepted together with an order reference number. If you have supplied an e-mail address you will automatically receive a confirmation email as well, with the same order reference number. We recommend you note down your order reference number or, if you can, print off the confirmation email.

Should you experience any difficulties when placing your order you can phone us on 0800 904 7236. Our lines are open Monday to Friday 8:30am-8pm and 9am to 5pm Saturday excluding public holidays.

Once the order has been placed you cannot amend or cancel it.

This should never happen as this is a totally automated service. However, in the unlikely event that you do not receive a confirmation by email, this may be an indication that your order has not been placed/processed and we strongly advise you call our customer service centre on 0800 904 7236

The rates reported in the media may be based on large commercial transactions and are not indicative of rates received by the public. Our objective is to provide rates competitive with other retail sources.

You can use any UK based Visa, MasterCard, Maestro, Switch or Solo debit or credit card. American Express, Diners, Electron, Style and any other cards issued outside of the UK cannot be accepted. Your payment will be processed through 3D secure.

"Verified by Visa" and "MasterCard SecureCode" are new online security services for Visa and MasterCard cardholders.

What extra security do they provide?

These schemes enable you to register an additional password to your credit card. By doing this you will help to prevent unauthorised purchases on your credit card which means that you can make purchases online with added security and peace of mind.

Do I have to use this password when shopping in store as well?

No, the password is only used for online transactions.

How do I register?

During the ordering process, if your bank is participating, you will be asked to register for either scheme. Simply follow the online instructions to set up your new password.

Do I have to register each time I make an online purchase?

No, this is a one-off registration process and all future online purchases will be completed with added security.

What if I don't want to register?

Some banks do offer an option to sign up later but others will insist that you sign up to the scheme immediately in order for you to complete your online transaction. Like chip and pin, "Verified by Visa" and "MasterCard SecureCode" will soon become compulsory for all cardholders. If you have any questions about the schemes, or the opt in process, please contact your card issuer directly.

It will appear as "Travelex WFX"

There are no card handling fees charged if you choose to pay by Debit Card or Visa Credit Card. If you wish to pay by MasterCard Credit Card, we will levy a handling fee of 1.5% of the order value (min £4.00 - max £15.00). This will be shown within your order summary.

If you choose to pay by either MasterCard, Visa Credit Card or Visa Debit Card, your card issuer may apply a cash advance charge which will be shown separately on your Credit Card/Bank statement.

Orders above £300 are delivered free of charge. For orders below £300 you are charged £4.95. This goes towards Royal Mail's registered mail delivery cost.

Orders can only be delivered to a UK residential address. The address provided must be the billing address of your payment card.

The following information provides you with delivery details. If you require any clarification regarding delivery timescales you can phone us on 0800 904 7236. Our lines are open Monday to Friday 8.30am to 8pm and Saturdays 9am to 5pm, excluding public holidays.

*Working day means Monday to Friday excluding Bank and public holidays (and for the avoidance of doubt there are no deliveries on a Sunday or public holidays).

**Where Monday is a Bank Holiday your order will be delivered on the Wednesday. Your order will be sent by Royal Mail Special Delivery and is subject to Royal Mail's Special Delivery conditions (a copy of which is available from Royal Mail upon request).

We may not be able to guarantee deliveries to certain remote places within the United Kingdom.

You may select a specific date for delivery which can be up to 14 days from when you placed your order.

Because the order has to be signed for, Royal Mail should leave a card giving details of where the order can be collected. This will normally be your local post office or sorting office. You must take this card and identification with you when you collect your order.

In the unlikely event that your order does not arrive as per the delivery schedule detailed above you can call us on 0800 904 7236. Our lines are open Monday to Friday 08:30am - 8pm, and Saturdays 9am - 5pm, excluding public holidays.

The travellers cheques you receive are recognised worldwide and can be exchanged for cash at any bank and foreign exchange bureau. For travellers cheque information please click here.

If travelling to the States you can generally use your US Dollar travellers cheques in shops and restaurants as you would cash.

In China, it is normal for travellers cheques to be exchanged at banks (our recommended acceptor being the Bank of China). Although hotels are now beginning to accept travellers cheques, they often require prior clearance from their bankers. While we make every effort to influence the brand preferences of hotels, banks, retailers and other merchants, we do not have direct control or jurisdiction over local policy decisions.

For any overseas trip, particularly tours, we strongly recommend that you take a 'mixed travel wallet' comprising travellers cheques, cash and credit/debit cards, to cover all eventualities. For advice and guidance before departure, you are welcome to call us on 0800 904 7236 or e-mail tcassistance@travelex.com. Our representatives will be delighted to advise you on travellers cheque exchange locations.

If you have any issues regarding travellers cheques whilst in China, you can call our 24 hour assistance service free on 10 800 441 0104. Chinese speakers are also on hand to help.

Yes, providing the purchase terms and conditions are followed. If this should happen, you must report the loss immediately using the contact details supplied with your cheques. The travellers cheque management unit is available 24 hours a day, 365 days a year. Once the refund has been authorized Travelex representatives will assist you with arranging replacement funds, normally within 24 hours.

You will receive American Express branded travellers cheques, however, we do reserve the right to supply travellers cheques issued by such companies (issuers) as we choose.

Your travellers cheques should only be signed by the person placing the order as the purchase has been registered in their name. If you are buying travellers cheques on behalf of a third party please place your order by telephone on 0800 904 7236. Our lines are open Monday to Friday 8:30am - 8pm and Saturdays 9am - 5pm, excluding public holidays.

As the order is processed with payment authorisation from the credit or debit card issuer and we prepare the order within 1 working day and dispatch within 2 working days it is not possible to cancel an order once it has been placed.

Saga Travel Money provides an extensive range of currencies for many worldwide destinations. To view a list of the currencies we offer simply click on the order now button. If you cannot find the currency you are after please call us on 0800 904 7236.

On foreign denomination currency and travellers cheques you will not pay any commission, however on Pound sterling travellers cheques you will be charged 1% commission with a minimum commission charge of £3.00.

Yes. Travelex will buy back any foreign currency banknotes or travellers cheques you have leftover. The rate available will be that of the first working day after receipt. Please return your currency via registered mail to the below address and on receipt, we will credit the original credit or debit card used to make the purchase. Therefore, please include your name, address and reference number so that we can track your purchase order.

Travelex Ltd
The Arena Building
24 Southwark Bridge Road
London SE1 9HF

We do not currently offer this service, however we consistently review our products and services to ensure we meet our customers' needs.