ABTA and ATOL information

Peace of mind and protection for your money

Saga Holidays is a trading name of Acromas Holidays Ltd. Saga Shipping is a trading name of Acromas Shipping Ltd. Both are members of ABTA, with membership numbers W8164 and W8179 respectively. ABTA and its members help holidaymakers to get the most from their travel and assist them when things do not go according to plan.

Acromas is obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London W1T 3AH. Tel 020 7637 2444 or visit abta.com

Acromas Holidays Ltd also holds an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 0308). Where Acromas acts as the holiday organiser, and for cruises aboard Saga Rose and Saga Ruby, holidays including air travel are ATOL protected by the CAA and holidays not including air travel are protected by ABTA. In the unlikely event of Acromas becoming insolvent you would be refunded any money that you have already paid us. Items not purchased directly through Acromas, such as flights, will not be protected under the Acromas ABTA or ATOL licences.

Repatration

Holiday organisers are required by law to state arrangements for the repatriation of customers in the event of insolvency. Where Acromas is the holiday organiser and for cruises aboard Saga Rose and Saga Ruby air holidays are ATOL protected and in the unlikely event of Acromas becoming insolvent, the CAA will ensure that you are not stranded abroad. If your holiday does not include flights and where Acromas is the holiday organiser, and for cruises aboard Saga Rose and Saga Ruby, ABTA will protect your holiday in the same way. Acromas Holidays Ltd is also licensed by the Irish Commission for Aviation Regulation (Licence No. T. A. 0598) to carry on business in the Republic of Ireland as a travel agent.