Holiday organisers are required by law to protect their customers' money. Where Saga acts as the holiday organiser, and for cruises aboard Saga Rose and Saga Ruby, holidays including air travel are ATOL protected by the CAA (Civil Aviation Authority).
ATOL, which is short for Air Travel Organisers' Licensing, exists to protect the public from losing money or being stranded abroad because of the failure of air travel firms. It was first introduced in 1972 and it gives comprehensive consumer protection to 28 million people in the UK who buy flights or air holidays each year.
ATOL is a statutory scheme - that is, a scheme based on a legal requirement for licensing, and it is managed by the Civil Aviation Authority (CAA). If you are booking a flight or an air holiday from a tour operator, you must be covered by ATOL to ensure protection.
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If you have any questions or comments regarding the Saga Holidays website, please e-mail us at reservations@saga.co.uk.