SAGAtravelshop
SAGAtravelshop

Saga Car Rentals FAQ

What is a CDP number?

At Hertz CDP stands for Customer Discount Programme.

Your CDP number identifies you as a Saga customer and applies any discount and special benefits you receive as a Saga member to your Hertz rental.

The Standard Saga CDP number is 657171.

Each time you quote the Saga CDP number at reservation your special Saga discount will be applied to your Hertz rental and you will also be ensured to receive your free additional driver (over 40 yrs old)

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What is the difference between Pre Paid and Non Pre Paid?

When you reserve a car with Hertz you can chose to pay for your rental in advance (pre paid) or you can wait and pay for your rental when you arrive at the Hertz counter (non pre paid).

Generally pre paid rates are Hertz best available retail rates. Purchased in local currency and paid for at time of reservation. Reservations can be made up to 24 hours prior to departure.
What is included in the rate? Unlimited mileage, Collision damage waiver, theft protection, Vehicle license fund tax, local taxes, Location service charge and 24 hour roadside assistance.

Non pre-paid rates are reserved in advance at an agreed price. Hertz non pre paid rates are generally more expensive than pre paid rates, fully flexible and can be cancelled or amended without penalty.

Non pre paid rates are generally more expensive as they are subject to mandatory government taxes and local service charges.

What is included in the rate? Unlimited mileage, Theft protection, Collision damage waiver, Vehicle licence fund tax, local taxes, 24 hour roadside assistance and free reservation amendments.

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What are my benefits as a Saga member?

As a Saga customer you receive a 5% discount guaranteed off of Hertz’s best available rates.

You also receive other benefits that other Hertz customers are not entitled this includes, a free additional driver (if aged over 40) on all rentals.
If you book direct to Hertz without being a Saga member there is a daily charge that varies per country for a free additional driver.

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Why do I see additional surcharges when I book on line - I thought I had an additional driver free?

General visitors to the Hertz website do not receive the same discounts and benefits as Saga customers – such as a free additional driver over 40. That is why when you are booking your Hertz Vehicle you may see messages that refer to additional surcharges that as a saga customer you do not need to pay.

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What is optional information and who needs to complete it?

At the end of the reservation process you will notice three optional fields.
The first two boxes allow you to claim frequent traveller miles from Hertz.

The third option is a billing option for Hertz corporate customers and not valid for Saga members booking car hire.

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Frequent Traveller / Loyalty programme

If you are a member of one of the many airline partners Hertz has an affiliation with you can claim airline miles at Hertz. Simply select the applicable airline from the drop down menu and enter you frequent traveller number in the field provided.

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What does the out of hours message mean?

The location may be closed due to a bank holiday or day of the week such as a Sunday or alternatively, the reservation time you have tried is outside the opening hours for your chosen Hertz outlet. For example, you are trying to collect a car at 06.00hrs and the Hertz outlet does not open until 08.00hrs.

If you experience difficulties when making your reservation online please call 0845 241 3657.

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What does the Requested Vehicle Not Available (Avail Message) mean?

The car you have chosen is not available to rent for the dates and times you have specified and you will need to choose an alternative vehicle choice.

If you experience difficulties when making your reservation online please call
0845 241 3657.

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