| Q. |
How much can I order? |
| A. |
The minimum order value is £100 and the maximum order value is £2,500, calculated in sterling, excluding the delivery charge. |
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| Q. |
How do I know that my order has been placed? |
| A. |
At the end of the order process you will receive a message confirming your order has been accepted together with an order reference number. If you have supplied an e-mail address you will automatically receive a confirmation email as well, with the same order reference number. We recommend you note down your order reference number or, if you can, print off the confirmation email. |
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| Q. |
What should I do if I experience difficulties whilst placing my order? |
| A. |
Should you experience any difficulties when placing your order you can phone us on 0800 904 7236. Our lines are open Monday to Friday 8:30am-8pm and 9am to 5pm Saturday excluding public holidays. |
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| Q. |
Can I cancel or amend my order? |
| A. |
Once the order has been placed you cannot amend or cancel it. |
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| Q. |
I haven't received my email confirmation, what should I do? |
| A. |
This should never happen as this is a totally automated service. However, in the unlikely event that you do not receive a confirmation by email, this may be an indication that your order has not been placed/processed and we strongly advise you call our customer service centre on 0800 904 7236 |
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| Q. |
Why are the rates you quote different from some of those quoted in the media? |
| A. |
The rates reported in the media may be based on large commercial transactions and are not indicative of rates received by the public. Our objective is to provide rates competitive with other retail sources. |
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| Q. |
What are my payment options? |
| A. |
You can use any UK based Visa, MasterCard, Maestro, Switch or Solo debit or credit card. American Express, Diners, Electron, Style and any other cards issued outside of the UK cannot be accepted. |
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| Q. |
How will the transaction appear on my statement? |
| A. |
It will appear as "Travelex WFX" |
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| Q. |
Will I be charged a cash advance fee? |
| A. |
All credit and some debit cards make a separate charge for this type of transaction, as this is treated as a cash advance. |
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| Q. |
What is the delivery charge for my order? |
| A. |
Orders above £300 are delivered free of charge. For orders below £300 you are charged £4.95. This goes towards Royal Mail's registered mail delivery cost. |
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| Q. |
Where can my order be delivered? |
| A. |
Orders can only be delivered to a UK residential address. The address provided must be the billing address of your payment card. |
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| Q. |
When will my order be delivered? |
| A. |
The following information provides you with delivery details. If you require any clarification regarding delivery timescales you can phone us on 0800 904 7236. Our lines are open Monday to Friday 8.30am to 8pm and Saturdays 9am to 5pm, excluding public holidays.
| Order confirmed* |
Order delivered* |
| Before 12 noon Monday to Thursday |
Next working day |
| After 12 noon Monday to Thursday |
Second working day |
| Before 12 noon Friday |
Monday (Saturday deliveries are not guaranteed) |
| After 12 noon Friday and anytime Saturday or Sunday |
Tuesday |
* Days quoted are dependant on the day being a working day, if a public holiday then an additional day(s) will be added.
Delivery in the case of certain remote parts of the United Kingdom (for example the Orkneys) may take up to three working days.
Orders placed on a Friday cannot be guaranteed to be delivered on the Saturday.
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| Q. |
Can I choose to select a delivery date in the future? |
| A. |
You may select a specific date for delivery which can be up to 14 days from when you placed your order. |
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| Q. |
What will happen if I am not at home when my order is delivered? |
| A. |
Because the order has to be signed for, Royal Mail should leave a card giving details of where the order can be collected. This will normally be your local post office or sorting office. You must take this card and identification with you when you collect your order. |
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| Q. |
What happens if I do not receive my order when I should? |
| A. |
In the unlikely event that your order does not arrive as per the delivery schedule detailed above you can call us on 0800 904 7236. Our lines are open Monday to Friday 08:30am - 8pm, and Saturdays 9am - 5pm, excluding public holidays. |
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| Q. |
Where can I cash my travellers cheques? |
| A. |
The travellers cheques you receive are recognised worldwide and can be exchanged for cash at any bank and foreign exchange bureau. To check on particular locations or for other travellers cheque information please visit http://www.cashmycheques.com
If travelling to the States you can generally use your US Dollar travellers cheques in shops and restaurants as you would cash.
In China, it is normal for travellers cheques to be exchanged at banks (our recommended acceptor being the Bank of China). Although hotels are now beginning to accept travellers cheques, they often require prior clearance from their bankers. While we make every effort to influence the brand preferences of hotels, banks, retailers and other merchants, we do not have direct control or jurisdiction over local policy decisions.
For any overseas trip, particularly tours, we strongly recommend that you take a 'mixed travel wallet' comprising travellers cheques, cash and credit/debit cards, to cover all eventualities. For advice and guidance before departure, you are welcome to call us on 0800 904 7236 or e-mail tcassistance@travelex.com. Our representatives will be delighted to advise you on travellers cheque exchange locations.
If you have any issues regarding travellers cheques whilst in China, you can call our 24 hour assistance service free on 10 800 441 0104. Chinese speakers are also on hand to help.
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| Q. |
Are travellers cheques refundable if stolen or lost? |
| A. |
Yes, providing the purchase terms and conditions are followed. If this should happen, you must report the loss immediately using the contact details supplied with your cheques. The travellers cheque management unit is available 24 hours a day, 365 days a year. Once the refund has been authorized Travelex representatives will assist you with arranging replacement funds, normally within 24 hours. |
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| Q. |
What type of travellers cheques will I receive? |
| A. |
You will receive American Express branded travellers cheques, however, we do reserve the right to supply travellers cheques issued by such companies (issuers) as we choose. |
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| Q. |
Who can sign my travellers cheques? |
| A. |
Your travellers cheques should only be signed by the person placing the order as the purchase has been registered in their name. If you are buying travellers cheques on behalf of a third party please place your order by telephone on 0800 904 7236. Our lines are open Monday to Friday 8:30am - 8pm and Saturdays 9am - 5pm, excluding public holidays. |
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| Q. |
Can I cancel my order once it is placed? |
| A. |
As the order is processed with payment authorisation from the credit or debit card issuer and we prepare the order within 1 working day and dispatch within 2 working days it is not possible to cancel an order once it has been placed. |
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| Q. |
What currencies can I order? |
| A. |
Foreign currency (banknotes) |
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Australia
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India(restricted)
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Poland
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Barbados
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Indonesia
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Qatar
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Bermuda
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Israel
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Russia
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Brazil
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Jamaica
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Saudi Arabia
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Bulgaria
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Japan
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Singapore
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Canada
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Jordan
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Slovakia
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China
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Kenya
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Slovenia
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Croatia
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Kuwait
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South Africa
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Czech Rep
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Latvia
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South Korea
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Denmark
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Lithuania
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Sweden
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Dominican Rep
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Malaysia
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Switzerland
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East Caribbean
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Mauritius
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Taiwan
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Egypt
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Mexico
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Thailand
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Estonia
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New Zealand
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Trinidad & Tobago
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Euro
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Norway
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Turkey
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Hong Kong
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Oman
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United Arab Emirates
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Hungary
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Pakistan (restricted)
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United States
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Iceland
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Philippines
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Venezuela
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Please Note: With effect from 01/01/2008, Cypriot Pounds and Maltese Lira will no longer
be accepted currencies. The Euro will be the accepted currency in these regions after this date.
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Travellers cheques |
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Australian dollar
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Euro
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United States dollar
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Canadian dollar
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Pound sterling
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| Q. |
What commission charges can I expect to pay? |
| A. |
On foreign denomination currency and travellers cheques you will not pay any commission, however on Pound sterling travellers cheques you will be charged 1% commission with a minimum commission charge of £3.00. |
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| Q. |
Can I sell my foreign currency banknotes or foreign currency travellers cheques back to Travelex? |
| A. |
Yes. Travelex will buy back any foreign currency banknotes or travellers cheques you have leftover. The rate available will be that of the first working day after receipt. Please return your currency via registered mail to the below address and on receipt, we will credit the original credit or debit card used to make the purchase. Therefore, please include your name, address and reference number so that we can track your purchase order. |
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Travelex Ltd
The Arena Building
24 Southwark Bridge Road
London SE1 9HF
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| Q. |
Can I purchase a Cash Passport via this service? |
| A. |
We do not currently offer this service, however we consistently review our products and services to ensure we meet our customers' needs. |
