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This service is provided by Travelex Banknotes Limited and is only available to UK residents who hold a credit or debit card that is issued in the United Kingdom with a United Kingdom billing address.
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These Terms and Conditions explain how the service works, our obligations to you and also your obligations to us.
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In these Terms and Conditions:
- online means access to the services through the Internet.
- personal information is the information that we collect when we provide you with the service including any application form, correspondence, e-mails, telephone calls, through the Internet and the credit or debit card transactions.
- service means those services set out below.
- site means the internet site through which you have accessed the service.
- we, us, our means Travelex Banknotes Limited.
- working day means Monday to Friday excluding Bank and public holidays.
- you, your means the purchaser of the any foreign banknotes or travellers cheques.
Service
- The service is provided by us online.
- The service is also available by telephone on 0800 904 7236 and 0800 015 3641.
- Orders placed are subject to the minimum of £100 and a maximum of £2,500 calculated in Sterling.
- Payment will only be accepted in Sterling.
- There are limitations on the denominations of the bank notes and travellers cheques that we supply and we will quote for the nearest available amount to your request.
- The rate of exchange applied on the site is calculated to a number of decimals places and will be rounded up to the nearest penny.
Foreign Currency
- We only sell those foreign currency banknotes appearing on the site and availability is indicated when you select a currency on the order page.
- If your preferred currency is not available online please call us.
Travellers Cheques
- We only sell travellers cheques in those currencies appearing on the site and availability is indicated when you select a currency from the order page.
- If your preferred travellers cheque currency is not available then we will be unable to provide it to you online.
- If you wish to purchase a Travellers Cheque for use by someone else this is not available online and please call us.
- We reserve the right to supply travellers cheques issued by such companies (issuers) as we choose.
- All travellers cheques are issued subject to specific terms and conditions that appear below.
- The general acceptance of travellers cheques varies by country and may also depend on their currency.
- We will not be responsible to you for failure by any party to accept any travellers cheques supplied by reason of the currency in which you have purchased them from us.
Delivery Charges
- The charges for delivering your order will appear in the online quote.
Delivery
| Order confirmed* |
Order delivered* |
| Before 12 noon Monday to Thursday |
Next working day |
| After 12 noon Monday to Thursday |
Second working day |
| Before 12 noon Friday |
Monday (Saturday deliveries are not guaranteed) |
| After 12 noon Friday and anytime Saturday or Sunday |
Tuesday |
* Days quoted are dependant on the day being a working day, if a public holiday then an additional day(s) will be added.
- You may select a specific working day for delivery of your order up to 14 days in advance.
- Orders placed on a Friday cannot be guaranteed to be delivered on the Saturday.
- All foreign currency and travellers cheques are sent by Royal Mail Special Delivery or other courier unless we advise you otherwise and only to your credit or debit card billing address.
- A signature will be required on delivery.
- If you fail to accept delivery for any reason and wish the order to be resent you will have to pay additional delivery charges.
Confirmation of Order
- When you place an order online we recommend that you print off a copy of the order form that will contain details of your order number and confirmation of the purchases you have made.
- If when ordering online you provide your e-mail address we will confirm your order automatically.
- We will send a confirmation with your order.
Billing Details
- The entry on your credit or debit card statement will appear as Travelex WFX or if you order by phone as Travelex WFX.
- If there is any discrepancy on your statement please contact us immediately.
- Some credit and debit card issuers may treat the transaction as a cash advance and you may incur a fee payable to the issuer of the credit or debit card.
Replacements and Returns
- If you do not receive your order because of a fault on our part or it is incorrect, we will send a replacement. You agree to return the original order (if received) to us by Royal Mail Special Delivery within 14 days. We will reimburse the postage to you.
- If we provide a replacement order and the original order is received by you and not returned within 14 days we reserve the right to charge you for the replacement order.
- If the value of the foreign currency or travellers cheques is, in error, greater than that ordered you will return the excess to us by Royal Mail Special Delivery within 14 days and we will reimburse the postage to you.
- If you have not received your order, are travelling imminently and need the delivery as a matter of urgency then we will try to make alternative arrangements including collection from one of our airport retail outlets.
- This delivery service will be provided at our cost where the delay in delivery or any error is our fault. If the delay is not our fault then we reserve the right to make an additional charge.
Import and Export Regulations
- We make reasonable efforts to advise you on the site of currency restrictions which apply in certain countries but we accept no responsibility for the accuracy of this information.
- These may also change between the placing of the order and you going abroad.
Travellers Cheques Purchase and Refund Conditions
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If any of the travellers cheques purchased by you are stolen the issuers of the travellers cheques (who may not be us) will refund the face value of these cheques provided that:
- You sign each travellers cheque on receipt in non-erasable ink.
- If a travellers cheque is bought for use by someone else (only available by calling us) then they should sign the travellers cheque as soon as possible after you receive it and until signed the travellers cheque will not be refundable if lost or stolen.
- You had safeguarded each cheque against loss or theft as a reasonable person would safeguard a similar amount of cash.
- You have not parted with the cheques voluntarily or as collateral or in an illegal game of chance or other prohibited activity, used any cheque in violation of any law, had any cheque seized or confiscated by court order or government action.
- You notify us immediately of the loss or theft of any of your cheques and notify the local police if requested by us.
- You co-operate fully in any investigation of a claim (including agreeing to our verifying any information which is relevant to the claim) and agree to co-operate fully in any resulting legal action or proceedings including those against a third party.
- You agree to provide proof of purchase and acceptable proof of identity when making a refund claim.
- You complete and sign the appropriate refund claim documents to the issuer's reasonable satisfaction.
- If you recover any cheque, or obtain any information that would assist the issuer to recover them you immediately inform us.
- The right to a refund can be delayed during investigation of any loss or theft and neither we nor the issuer will be liable for any loss or expense caused by any such delay.
- Payment of a travellers cheques cannot be stopped once issued.
Contact Details
- If we need to contact you we will use the e-mail or other contact details as advised by you.
- You will be asked to provide us with your home telephone number and we may use this number for security purposes to confirm your order.
Contacting us by phone
- If you contact us at the Customer Services with regard to your order we may ask questions to confirm your identity.
- For security and to ensure the quality of our service to you, calls to us are recorded and may be monitored.
Your Personal Information (important information about your privacy)
- By using the service you consent to us processing your personal information under these terms and conditions.
- We will take all reasonable precautions to keep personal information secure and protect it under our security policies and procedures.
- We restrict access to your personal information only to those people who require it to provide the services and to check for money laundering, any legal compliance and fraud prevention.
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Personal information will not be shared or used for any other purpose except as stated above unless:
- We are required, or permitted to do so, as a result of any governmental laws and regulations, by a court order.
- You have specifically agreed that we may.
- To any business or persons to whom we transfer our rights and obligations under this agreement.
- You are entitled to ask us as the controller of the data in writing to supply you with any Personal Information that we hold about you. We will delete any incorrect information or correct any errors in any of your personal data that come to our notice.
Limiting Our Liability (This is important and you should read this paragraph carefully).
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We will not be liable to you:
- If we are unable to perform any of our obligations because of something outside our reasonable control.
- For any failure on the part of the Royal Mail or any other person through whom we send your order to deliver on time.
- Loss of information or unauthorised use of data arising as a result of you using encryption systems below our recommended level.
- Any failure by you to provide us with correct information when you order.
- Nothing will limit our liability to you for death or personal injury arising out of our negligence or our fraudulent misrepresentation or misstatement or affect your statutory rights.
Cancellation
As your order is processed with payment authorisation from your credit or debit card on order and we prepare your order within one working day and delivery takes place within two working days it is not possible for you to cancel your order once it has been placed with us.
Transferring Our Rights
We may assign our rights and benefits under these terms and conditions at any time, which will not affect your legal rights.
Third Party Rights
Nothing in these terms and conditions will confer on any third party any benefit or the right to enforce any term under the Contract (Rights of Third Parties) Act 1999.
Law
These terms and conditions shall be read and interpreted in accordance with the laws of England.
Travelex Banknotes Limited
Registered Office: 65 Kingsway, London WC2B 6TD, England.
Part of the Travelex Group of Companies.
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