What is the CQC?

Saga Healthcare CQC Rating

The CQC is the independent regulator of Health and Social care in England. They make sure Health and Social care services provide people with safe, effective, compassionate, high quality care and they encourage services to improve. They monitor and, inspect and regulate services to ensure care providers meet the fundamental standards. CQC carry out in-depth investigations. They publish clear and comprehensive information.

The service that you receive from Saga Care at Home is fully regulated by the Care Quality Commission (CQC) and we welcome and comply with the registration, inspection and auditing process that regulations’ bring. 

We firmly believe that this commitment to transparency and quality provides the best care for the clients that we support. 

To get to the heart of Clients experiences of care, the focus of their inspections is on the quality and safety of the service, based on things that matter to the Client.

Saga Care at Home are pleased to say we achieved the rating “Good”, overall and across every single one of the five categories below, used to inspect and rate our service.

Are they safe?

By safe, you are protected from abuse and avoidable harm.

Are they effective?

By effective, your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.

Are they caring?

By Caring, staffs involve and treat you with compassion, kindness, dignity and respect. 

Are they responsive to people's needs?

By Responsive, the service are organised so that they meet your needs. 

Are they well-led?

By Well-Led, the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

Below is a selection of the positive comments Saga Care at Home received under each category. 

View the summary and full report on the CQC website, or download the full report.

The service was safe.
  • Where accidents or incidents had occurred, staff responded appropriately and took action to keep people safe. 
  • People were supported by staff that understood their roles in safeguarding people from abuse. 
  • Staff were deployed in a way that ensured they were punctual and were able to spend the required time with people.
The service was effective.
  • People were supported by staff that were trained to carry out their roles. 
  • People's healthcare needs were met by staff in partnership with relevant healthcare professionals. 
  • The provider undertook regular spot checks and staff benefitted from regular one to one meetings with their supervisors.
The service was caring.
  • People told us that the staff who visited them were kind and compassionate. 
  • People were supported by staff that knew them well. Staff promoted people's independence and involved them in their care. 
  • People were involved in their care and offered choices. 
  • Staff were respectful of people's privacy and dignity when they provided support to them.
The service was responsive.
  • People's care was planned in a person-centred way and care plans reflected what was important to people. 
  • The provider carried out robust assessments before providing support to people. 
  • People's needs were reviewed regularly and any changes actioned by staff.
The service was well-led.
  • Regular audits were carried out to assure the quality of the care that people received. 
  • People were regularly asked for their feedback on the care that they received. 
  • Staff felt supported by management and systems were in place to ensure management was accessible to staff.