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MORE ABOUT THE MOTORHOME INSURER

The details of our motorhome insurer and any optional cover add-ons are shown in the tables below. Also shown are the complaints details if you’re dissatisfied with the service they have provided, or feel that they have made a wrong decision in respect of a claim.

Motorhome insurance

Insurer details Complaints details

Acromas Insurance Company Limited

Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK address: 3 Pancras Square, London N1C 4AG.

Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Saga Claims

PO Box 251

Seaham DO

SR7 1BJ

Telephone: 0800 001 5429

Email: claimscustomercare@saga.co.uk

Saga Motorhome Breakdown assistance

If you have added Saga Motorhome Breakdown Assistance to your policy the insurer details are:

Insurer details Complaints details

Saga Motorhome Breakdown Assistance - for all cover levels

RAC Motoring Services (Registered No 01424399) and RAC Insurance Limited (Registered No 2355834).

Registered in England; Registered Office: RAC House, Brockhurst Crescent, Walsall WS5 4AW.

RAC Motoring Services is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities.

RAC Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Details about the extent of its regulation by the Financial Conduct Authority are available on request or you can check this on the Financial Services Register by visiting the website register.fca.org.uk

Saga Breakdown Customer Care

RAC House

Brockhurst Crescent

Walsall, WS5 4AW

Telephone: 0800 068 1975

Email: sagabreakdowncustomercare@rac.co.uk

Legal defence and Legal expenses - Motorhome Plus only

Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676.

AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189.

The details can be checked on the Financial Services Register at www.fca.org.uk

Customer Service Department

Arc Legal Assistance

PO Box 8921

Colchester, CO4 5YD

Telephone: 0800 092 3155

Email: customerservice@arclegal.co.uk

Increased personal accident cover

If you have added Increased Personal Accident Cover to your policy the insurer details are:

Insurer details Complaints details

For Increased Personal Accident that started on or before 9 June 2023:

Arc Legal Assistance Ltd

Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by Great American International Insurance (UK) Limited, registered in England and Wales with Company Number 02714031. 32 Queen Square, Bristol, England, BS1 4ND.

Great American International Insurance (UK) Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (Reference Number 202874). The details can be checked on the Financial Services Register at www.fca.org.uk

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk

For Increased Personal Accident that started on or after 10 June 2023:

Acromas insurance company limited

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar).

Registered address: 57-63 Line Wall Road, Gibraltar. UK address: 3 Pancras Square, London N1C 4AG.

Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar.

Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Customer Service Department
Saga Claims
PO Box 251
Seaham DO
SR7 1BJ
Telephone: 0800 001 5424
Email: claimscustomercare@saga.co.uk

Replacement car extension

If you have added Replacement Car Extension to your policy the insurer details are:

Insurer details Complaints details

Acromas Insurance Company Limited

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar.

UK branch address: Acromas Insurance Company Limited, 3 Pancras Square, London N1C 4AG.

Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar.

Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Saga Claims
PO Box 251
Seaham DO
SR7 1BJ
Telephone: 0800 001 5429
Email: claimscustomercare@saga.co.uk

Legal protection

If you have added Legal Protection to your policy the insurer details are:

Insurer details Complaints details

For legal protection that started on or before 9 June 2023:

Arc Legal Assistance Ltd

Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676.

AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk

For legal protection that started on or after 10 June 2023:

RAC Motoring Services

RAC Motoring Services (310208) and underwritten by RAC Insurance Ltd (202737). Registered in England and Wales; Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW.

RAC Motoring Services is authorised and regulated by the Financial Conduct Authority.

RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.

Customer Service Department
Legal Customer Care
RAC Insurance Limited
Great Park Road
Bradley Stoke
Bristol, BS32 4QN
Email: legalcustomercare@rac.co.uk Legal Cost Telephone: 0800 001 5424
Prosecution Defence/Motor Trade/Vehicle Cloning/Illegal Clamping or Towing/Legal Advice Telephone: 0800 302 9809
Driver Confidence Telephone: 0800 302 9811

Key protection

If you have Key Protection cover included in your policy the insurer details are:

Insurer details Complaints details

For Key Protection that started on or before 9 June 2023:

Soter Professional Services LTD, Registered company number 07767411, and underwritten by Alwyn Insurance Company Limited, Registered Office: P.O Box 1338, First Floor Grand Ocean Plaza, Ocean Village, Gibraltar. Registered number 106261 (Gibraltar).

Alwyn Insurance Company Limited is authorised and regulated by the Gibraltar Financial Services Commission. These details can be checked on the Financial Services Register at www.fca.org.uk.

Customer Service Department
Soter Professional Services Limited
Discovery House, 4 Norwich Business Park
Whiting Road, Norwich
Norfolk. NR4 6EJ
Telephone: 0800 068 1574
Email: complaints@soterps.com

For Key Protection that started on or after 10 June 2023:

Soter Professional Services LTD, Registered company number 07767411, and underwritten by Fortegra Europe Insurance Company Ltd UK Branch (FRN 805770) with its registered address at Fifth Floor, 20 Fenchurch Street, London, UK, EC3M 3BY.

Fortegra Europe Insurance Company Ltd ("FEIC") is authorised to carry out general insurance business and is regulated by the Malta Financial Services Authority. Together with its UK branch, FEIC is authorised by the Prudential Regulation Authority, is subject to regulation by the Financial Conduct Authority, and limited regulation by the Prudential Regulation Authority.

Customer Service Department
Soter Professional Services Limited
Discovery House, 4 Norwich Business Park
Whiting Road, Norwich
Norfolk. NR4 6EJ
Telephone: 0800 068 1574
Email: complaints@soterps.com