Travel disrupted by industrial action in the UK or abroad
If you purchased a Saga Travel Insurance policy before the strike or industrial action was planned, then cover is available under the Cancellation or Delayed Departure sections of the policy – see below:
If the ship, aircraft or train on which you are booked to travel from the UK is cancelled due to strike or industrial action, and you are not offered reasonable alternative transport, you have a right to a full refund from the carrier. If you booked a non-package holiday independently, your Saga Travel Insurance policy covers additional unused accommodation and other pre-paid costs that you can’t claim back, should you cancel your trip.
If the ship, aircraft or train on which you’re booked is delayed leaving the UK after you have checked in, you’ll be entitled to £35 after your first 12 hours of forced waiting and £15 for each 12-hour period up to a total of £215 for each insured person under your policy’s Delayed Departure section. Similarly, if you are delayed on the final part of your return journey to the UK the same benefit applies.
If you want to make a claim for delayed departure you need to submit proof that you’ve travelled to the airport/port/station and checked in, and must supply correspondence from the carrier confirming the reason for delay along with the original, and eventual, time of departure.
If you’re delayed for more than 24 hours on your outward journey from the UK and you decide to cancel the trip, Saga will reimburse your unused travel and accommodation costs, that you’ve paid or have to pay, but can’t get refunded. You can submit a claim for cancellation costs but you will need to obtain a letter from the carrier to confirm why the transport was cancelled.
There’s no cover for internal UK flights, including travel to the Channel Islands, Northern Ireland or the Isle of Man.
Missing your outward or return journey due to strike or industrial action on scheduled public transport
If you booked your trip and purchased Saga Travel Insurance before the strike or industrial action on scheduled public transport was planned, cover is available under the Missed Departure section of the policy.
If you arrive at the final point of international departure too late to board the ship, aircraft or train, as a result of strike or industrial action, we will pay up to £1,000 per person for any extra accommodation and travel costs you may incur. This is provided that you’ve made every effort to get to the international departure point on time.
Saga’s range of insurance products is designed specifically for our customers and is unique to us. Saga Travel Insurance is underwritten by Great Lakes Insurance SE, UK Branch, which meets our high standards of quality and service.