Support for customers impacted by coronavirus (COVID-19)
As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money.
Your peace of mind is still our top priority. So, we've put in place some additional support and information to help.
Managing your money
If your income has been affected by the disruption from the coronavirus, we have made the below change to help you.
Emergency access to savings in fixed term accounts without charge.
If you're worried about your financial situation because of coronavirus, please contact us.
Stay fraud safe
Unfortunately, times of uncertainty can provide opportunity for fraudsters. Stay alert to suspicious emails, calls or texts claiming to be your bank. We'll never call, email or text and ask you to:
- Share your account details like user ID, password and memorable information.
- Move money to another account.
If you think you have been a victim of fraud, call us anytime on 0345 850 0664