How to complain

If you have a Saga Savings account and applied on or before the 27 September 2019 you can complain in the following ways.

Over the phone

You can call on: 0345 850 0664

Weekdays 8:00am - 8:00pm (excluding bank holidays)

Saturday 8:00am - 8:00pm

Other ways to complain

To resolve your complaint quickly, please include the following information in your letter

• Your account details – this helps us to find the account you are complaining about.
• As much information about the complaint as you feel able to give.
• Are there any particular actions you wish us to take to resolve your complaint? If so, please include them.
• A contact number and the most convenient times to contact you, as we'll call you once we've received your letter.

You can send a letter to:

Savings and Investments Team

Saga Savings

Pendeford Business Park

Wobaston Road

Wolverhampton

WV9 5HA

If you are still not happy

Lloyds Banking Group including Saga Savings provided and administered by Birmingham Midshires is a member of the Financial Ombudsman Service, which offers an independent review service. So, if you're still not happy with the agreement we have proposed, you can ask the Financial Ombudsman Service to look at your case for free.

If you have a problem with your agreement, please try to resolve it with us in the first instance. If you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Financial Ombudsman Service. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman.

We can provide details of how to contact the Ombudsman:

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Please note: You may be able to submit a claim through the European Online Dispute Resolution Platform if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service.