Moved to tears

Thursday 16 April 2015

Research reveals Britain's biggest frustrations when moving house

Moved to tears

April is the busiest month for moving house, but people are put off by the costs involved, the legal processes, and dealing with estate agents according to research released today by Saga Legal Services*. Other frustrating things in the top ten include stamp duty, gazumping and the lack of properties available. The research also reveals the emotional side of moving, with the stress of the paperwork (33%), the idea of moving to unfamiliar territory (29%) and leaving behind memories making up the top three most frustrating things about moving home. 

The top ten most frustrating things about moving house:
1. The cost of moving (33%)
2. The act of physically moving from one place to another (31%)
3. The legal processes involved in selling or buying a house (31%)
4. Dealing with estate agents (22%)
5. The high cost of properties (21%)
6. Stamp duty (19%)
7. Finding buyers for our property (19%)
8. Dealing with utility companies to end/start services in your name (15%)
9. Gazumping (13%)
10. The lack of suitable properties available (13%)

The news comes as part of Saga Legal Services' annual Britain on the Move Survey, which looks at the practical and emotional sides of moving house. This year, the survey takes a close look at "right-sizing" – the act of moving into a house that fits your circumstances. According to the research, over a quarter (26%) of Briton's who are looking to move will go to a smaller property. 

Of those, almost half (45%) want to live somewhere more manageable, with 35% stating the house is too big now the children have flown the nest, and 23% wanting to free up money for something else. Many are concerned about leaving behind memories (38%) and selling the family home (29%), and the biggest concern for those over 70 is leaving behind possessions and furniture (50%), while 36% don't want to leave their carefully tended garden.

Surprisingly, a third of those who are intending to move say they are in a better position to do so than a year ago, compared with just 15% who say they are worse off. Those aged 18-34 are the most likely to say they are in a better position (42%), while those aged over 60 are the least likely to say they are in a better position, with less than one in five believing they are now better off.

With legal processes cited as the second most frustrating thing about moving house, Saga Legal Services has released a guide to conveyancing  that helps people to have a smoother move. The guide contains practical advice on choosing a conveyancer, how to keep costs down, and information on how the conveyancing process has changed over recent years. Saga Legal Services has also released a guide to right-sizing  which offers advice on the practical, financial and emotional implications of moving home.

Emma Myers, Head of Wills, Probate and Lifetime Planning for Saga Legal Services says:
"It's good to see that things are looking up in the housing market, but unsurprising that the cost of moving features so highly on the list of frustrations. Moving house can be a fraught experience at the best of times, but it's disheartening to see that the conveyancing process is seen as such a burden, especially when it doesn’t have to be with the right provider."

"Right-sizing is an issue that is close to the heart of many Saga customers, and it's interesting to note that such a high percentage of people aged over 70 are looking to move house again."  

To download the Guide to Right-sizing, or the Smooth Moves Guide to Conveyancing, please visit


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