Saga Services Ltd Complaints Data

At Saga we are always delighted to hear your thoughts on any area of our business, whether it be a general enquiry or a specific concern.

How we deal with complaints

At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with the handling of any products or service we have provided, we will take your concerns very seriously.

This is the link to the E.U. Online Dispute Resolution platform http://ec.europa.eu/odr. Where your concern is a complaint you can register it there online. However, it may be quicker for you to contact us directly via http://www.saga.co.uk/contact-us.aspx.  In the United Kingdom the Financial Ombudsman's Service has responsibility for complaints and you can contact that office here: http://www.financial-ombudsman.org.uk
       
As we are regulated by the Financial Conduct Authority, we are required to publish a summary of complaints that we have received.

Summary of complaints we have received;

Name: Saga Services Ltd

Group: Acromas

Other firms included in this report: ST&H Limited

Period covered in this report: 1st August 2015 - 31st January 2016

A B C D E
  No. of complaints opened No. of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Banking 0 0 0 0
Home finance 0 0 0 0
General insurance and pure protection 1695
2014
100% 34%
Decumulation, life and pensions 0 0 0 0
Investments 0 0 0 0

The FCA also recommends that companies should publish additional information alongside their complaints data summaries in order that customers can relate the number of complaints to the scale of the firm‘s relevant business.       

A B C
  No. of complaints opened (per £1m of annual income) No. of complaints closed (per £1m of annual income)
General insurance and pure protection 7
8.3