WE BRING OUT THE BEST IN EACH OTHER AND WIN AS ONE TEAM

Joining Saga 13 Years ago, I was just looking to get a Job quickly as I had left another role, so I applied for a role as one of our Service Delivery experts on the phone, but once I arrived, I saw how many opportunities there were to grow and develop here at Saga.

In my time here I have worked on the Phone, as a Team Manager, a Management Coach and now for the last 6 years I have been an Operations Manager in our Home and Motor insurance department. So this displays, as long as you are open to feedback, focused on your personal development and of course willing to put in the hard work, then you can have a great career here as part of the Saga Team.

Now Saga has moved to a Hybrid way of working, another thing that has really benefitted me is allowing me to really explore a different way of living, by being able to move 300 Miles from what was once my Home in the South East of England on the coast all the way up to West Yorkshire near the Peak District, so I have been able to explore my passion for the Mountains outside of work at the weekends and day's off.

This really brings to life the true meaning of being able to balance Work and Life in equal measure, which of course has a massively positive impact on my physical and mental health.

I joined Saga almost 5 years ago as a Digital Developer. It’s no secret that the tech-side of the digital industry is male dominated. During the many years I’ve worked in tech, I’ve faced discrimination for my age, sex, nationality and even for being a part-time working mum. But never at Saga! Saga is a progressive and modern-thinking company, and a great place to work.

Now I’m in my 50s, Saga’s hybrid working model is a lifesaver as I’m able to juggle work with looking after my elderly parents. I find Saga’s forums on Workplace – like ‘Menopause at work’ – a real taboo breaker and really beneficial for my mental health.

Our People Committee and Colleague Forums programme is designed to ensure that all colleagues’ views are represented and help us to create a real culture of openness through the sharing of thoughts and ideas. Saga hold these meetings on a monthly basis, and members of the committee and forums have helped both the Board and the Leadership Team to understand what’s really on colleagues’ minds. Most importantly, they have driven a wide range of changes for the better, from how we recognise, celebrate and thank our colleagues who live and breathe our Values to the changes to Covid workplace testing and improved support for the cost of living.

I have worked in the insurance industry for 17 years, with just under 11 of those years at Saga. There are many reasons why Saga is an excellent place to work – but the one that always stands out for me is the people.

I have been fortunate to work for both the broker and underwriter side of the business – and wherever I’ve worked, I feel fortunate to be able to work alongside individuals who are talented, dynamic, and empathetic.

For anyone likeminded who enjoys a satisfying and rewarding work environment, where you’ll be challenged to stretch and learn, I would highly recommend Saga as a great place to work.

After 16 years in the Insurance industry, I recently joined Saga as part of the Motor Services Contact Centre team. I chose Saga because I wanted to work for a company that stands by its core values and treats its customers with respect and understanding.

Here, colleagues are not only valued, but listened to and supported to achieve their goals. My age isn’t a barrier in our diverse business. The training that I have received so far has been excellent. The team has gone above and beyond to ensure we feel ready for our next part of the journey and beyond. I can’t wait!

I’ve been with Saga for just over 10 years now, joining at the ripe old age of 22! I started my journey as a phone-based Sales Advisor in Travel Insurance. I was then successful in applying for a Team Manager role in the Travel Insurance department, from here I was then thrown into a new challenge by managing a Home & Motor Insurance Team which was completely new to me. Just over a year ago I have progressed to Operations Manager in Customer Support, new area for me and I’m constantly learning & being challenged!

I’m very grateful for the opportunities Saga has given throughout my career, I have felt fully supported and kept on my toes which fuels my drive! I have also been a part of two mentoring schemes both internal & external which has been a lifeline for me. The knowledge and insight I’ve been given has been invaluable. I continue to keep in touch with my mentors to this day. I would like to continue to push and challenge myself to build a career I can be proud of!

I joined Saga in 2012 at just 19 years old. I still remember leaving my interview thinking I didn’t have a hope of getting the job but thankfully the people who interviewed me, saw something in me I didn’t.

I studied travel and tourism at college and knew it’s what I wanted to do. I started on the phone in the contact centre and very quicky grew to love the product, the brand and even more so our guests. I even had the opportunity to work onboard. Over the years I have built amazing relationships with our guests and my colleagues, many of whom I now call friends.

Last year I took the plunge and applied for Cruise Team manager and was successful. I now manage one of the Ocean cruise contact centre teams and like to think I can share my experience and knowledge I have learnt over the past 11 years. I have also been lucky enough to be put on a management and leadership diploma to help me grow and succeed in my current role.

I joined Saga in March 2021 straight from the Audit Graduate Scheme at PwC. Saga has enabled me to smoothly transition to the actuarial field by providing me with a full study package and visa sponsorship.

I’ve also been given lots of exposure and many opportunities to accelerate my growth. I recently got married and Saga has continuously supported my work, study, and life balance so that I can develop my career without sacrificing my family commitments. I feel proud of what I have achieved at Saga so far and I’m excited for what the future holds as I work towards becoming a fully qualified actuary.

I joined Saga 3 years ago having taken a career break after having my second daughter. I was incredibly supported by Saga to make the smooth transition back to work who provided me with the flexibility to find the right work life blend with a busy job and a busy home life! I embarked on an exciting chapter in my career last year, being promoted to People Director in Saga Travel Group. I continue to work part time and am fully supported by the team around me to lead the people strategy for our business.

We’re also delighted in Saga Travel Group to be working with WiHTL (Women in Hospitality, Tourism and Leisure), a collaboration community devoted to increasing diversity and inclusion across the Hospitality, Travel and Leisure industries. We are continually learning and are excited to develop further as part of this community.

I have worked at Saga for 12 years and I started my journey as a Service Delivery Agent, on the phone supporting our customers in Travel and Motor Insurance. Saga is a great company for growth and over my 12 year career, I have progressed to a Team Manager, a Team Manager Coach and then to an Operations Manager, where I have been in my current role for the last 6 years.

 I have worked first hand with our transition to a Remote Working model and I have supported numerous new colleagues who have started their journey with us remotely. If you are looking for a challenging, but rewarding role, with opportunities to develop new skills and grow, then I would recommend Saga as a great place to work.