Don’t just take our word for it…

CQC Good Rating
Customer Service Survey Infographic

See what our current Carers and Clients have to say about us!

We understand that no two people are the same, which is why we put you, the individual, at the heart of our service. Our care service has been designed to help anyone regardless of their health to keep living the life they want, and our Carers are known for their compassion and empathy and for always going that extra mile to provide the best quality care.

In February 2017, 100% of clients surveyed rated us as good, very good or excellent, and this is something we are very proud of and want to maintain. 

Our clients feel that we respond appropriately to any changes in their needs, Come at a time that suites you, have the skills and knowledge to meet your needs, and most importantly, treat you with the dignity and respect you deserve.

Our Carers feel that they have the right equipment and literature for their role, deliver a dignified service and are valued and respected as Saga employee’s. 

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A selection of customer comments (October 2017)

“Fantastic service by all carers at all times, they're always on time.”
“I am very pleased with the service provided.”
“Carers and office staff are like our second family.”

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A selection of customer comments (February 2017)

"I am pleased and impressed with your service and I find the carers most cooperative and helpful."
"I have found the service invaluable with my post-op recovery.”
"I’m perfectly satisfied with your service."

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A selection of customer comments (October 2016)

“Overall the quality of care has been very good.”
“The standard of care we receive is kind and satisfactory.”
“I am happy with the service provided, All my carers have been very willing and understanding.”

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A selection of customer comments (July 2016)

“I am very impressed with the carers & feel the benefit of their help..”
“The quality of care my mum receives is excellent..”
“The carers were excellent... I would strongly recommend Saga.”

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A selection of customer comments (April 2016)

“We haven’t been let down in any respect and have found the carers to be very good.”
“Couldn’t live in the house without the support of the carers. Very good service.”
“Very happy overall with the service the carers provide.”

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A selection of customer comments (January 2016)

“Saga is the best care company I have had.”
“A cheerful and efficient service provided on each visit.”
“Carers always willing to help. V Polite and caring.”