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Saga Services Limited is authorised and regulated by the Financial Conduct Authority. Saga Services Limited, (FCA register number 311557) is entered in to the FCA's register and you can check these details by going to the FCA register or by visiting www.fsa.gov.uk/register/firmSearchForm.do
At Saga, we strive to ensure that our customers are treated fairly. If you have made a complaint and are not satisfied with the outcome, you may wish to use the EU Online Dispute Resolution platform and register it there online.
In the United Kingdom the Financial Ombudsman's Service has responsibility for complaints and you can contact that office here:
http://www.financial-ombudsman.org.uk
Saga Services Limited,
Enbrook Park,
Sandgate,
Folkestone,
Kent
CT20 3SE
Company Registration Number 732602
Saga Holidays is a trading name of ST&H Limited (registration no. 02174052) and Saga Shipping is a trading name of Saga Cruises Limited (registration no. 03267858). ST&H Limited is a subsidiary of ST&H Group Limited (registration no. 00720588) and Saga Cruises Limited is a subsidiary of ST&H Limited. All three companies are registered in England and Wales. Registered Office: Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE. With respect to general insurance products sold in the UK, ST&H Limited is an appointed representative of Saga Services Limited, registered in England and Wales (company number 732602), which is authorised and regulated by the Financial Conduct Authority.
Customer benefits helpline
0800 092 3903
For customers wishing to find out more about accessing their benefits.
Weekdays
9:00am - 5:00pm
Saturday
9:00am - 1:00pm
To Book
0800 096 0074
or call (+44) 1303 771 190 from abroad
Weekdays
9:00am - 5:00pm
Saturday
9:00am - 5:00pm
MySaga query line
0800 092 0126
Weekdays
9:00am - 5:30pm
Weekends
Saturday 9:00am - 1:00pm
Sunday Closed
or chat with us now
Subscription renewals
0800 904 7332
Weekdays
9:00am - 5:00pm
Please provide your address or subscription number when contacting us.
Overseas sales and renewals
(+44) 1303 7735 27
Weekdays
9:00am - 5:00pm
Please provide your address or subscription number when contacting us.
Other subscription enquiries
0800 904 7214
Weekdays
9:00am - 5:00pm
Please provide your address or subscription number when contacting us.
Customer Care Team
0800 092 3700
Whether you have an enquiry or would like to give us some feedback, we'd be delighted to hear from you.
Weekdays
9:00am - 5:30pm
(excluding bank holidays)
Calls to 0800 numbers are free of charge from UK landline phones and mobiles.
Savings Account Customer Service
Savings Account Customer Service International
(+44) 1902 690 472 from outside the UK
Weekdays
8:00am - 8:00pm
(excluding bank holidays)
Saturday
8:00am - 8:00pm
Email Us
0345 850 0664
To protect your personal data we need to ask you a number of security questions before responding to your query. Unfortunately this means we are unable to respond to your Savings queries by email.
Complaints
0345 850 0664
Weekdays
8:00am - 8:00pm
(excluding bank holidays)
Saturday
8:00am - 8:00pm
Pendeford Business Park
Wobaston Road
Wolverhampton
WV9 5HA
To find out more refer to the 'How to complain' page.
Customer Care Team
0800 028 1701
Whether you have an enquiry or would like to give us some feedback, we'd be delighted to hear from you.
Weekdays
8:00am - 8:00pm
(excluding bank holidays)
Calls to 0800 numbers are free of charge from UK landline phones and mobiles.
Customer Care Team
(+44) 203 901 3794
Call us from abroad
Weekdays
8:00am - 8:00pm
(excluding bank holidays)
Calls to 01 and 02 numbers will be charged at your standard network rate, and included in any inclusive minutes as part of your tariff.
Write to us
We can't discuss your account or application over email, so if that's something you need help with then just give us a call or write to us at:
Saga UK
PO Box 76077
London
EC4P 4JW
The quickest way to contact us is to call our Customer Care Team during our business hours of 8am to 8pm, Monday to Friday (excluding bank holidays).
If you need to contact us outside of these hours, you can email us with your name and contact details and we'll call you back within two business days. Our email address is contactsagasavings@gs.com
Share dealing accounts with EQi
In June 2021, the former Saga Share Direct accounts moved from EQi to Interactive Investor, you can get in touch with them using the following contact information.
For more information please check Interactive Investor's website
Account enquiries - International
(+44) 113 346 2309 from outside the UK
Weekdays
7:45am - 5:30pm
(excluding bank holidays)
Call charges may vary, please refer to your service provider
International trading calls only
(+44) 113 346 2309 from outside the UK
Weekdays
5:30pm - 9:00pm
(excluding bank holidays)
Call charges may vary, please refer to your service provider
Certificated share dealing with Shareview
In June 2020, Saga moved their certificated share dealing service to Shareview. If your account transitioned to Shareview you can get in touch with them directly using the following contact information.
Certificated share dealing enquiries
Personal Loans Customer Services
0345 848 0269
Monday to Thursday
8:00am - 8:00pm
Friday
8:00am - 6:00pm
Saturday
9:00am - 2:00pm
(excluding bank holidays)
Personal Loans Complaints
0345 848 0269
Monday to Thursday
8:00am - 8:00pm
Friday
8:00am - 6:00pm
Saturday
9:00am - 2:00pm
(excluding bank holidays)
Customer service for existing customers
Sales
0800 015 0226
Quote ref: ITPMI2
Weekdays
8:30am - 7:00pm
Saturday
9:00am - 1:00pm
Sunday
10:00am - 2:00pm
Saga Legal Services
0800 656 9920
Weekdays
9:00am - 6:00pm
Saturday
9:00am - 5:00pm
Legal Services is now closed for new business. If you are an existing Saga Legal Services customer with a query about your Will, LPA or Probate, please call the number above.
If you are a Home or Motor insurance customer with our legal cover included please call the legal helpline number shown in your policy booklet or click one of the following links to take you to our online policy booklets.
Motor Policy Booklets
Enbrook Park
01303 771111
Enbrook Park
Folkestone
Kent
CT20 3SE
Get directions to our office (PDF)
View on Google maps
Cheriton Parc House
01303 771111
High Street
Cheriton
Folkestone
Kent
CT18 8AN
Get directions to our office (PDF)
View on Google maps
Middelburg Square
01303 771111
Middelburg Square
Folkestone
Kent
CT20 1AZ
Get directions to our office (PDF)
View on Google maps
Saga Services – Thanet
01303 771 111
The Saga Contact Centre
Eurokent Business Park
New Haine Road
Ramsgate
Kent
CT12 5ZW
Get directions to our office (PDF)
View on Google maps
Saga Hastings
01424 792 999
Hastings
TN34 1EA
Get directions to our office (PDF)
View on Google maps
Saga London office
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We use the data we collect from you for administrative purposes such as preparing quotations, managing holiday bookings and fulfilling subscriptions.
We also use it to contact you and personalise our communication. We will contact you by post, telephone, email or other means to tell you about offers, products and services that we think may be of interest to you based on what you have told us or as a result of previous dealings with us. If you wish to opt out of receiving such information, revise the products you would like to hear about or change the method we use to communicate with you, you can do so at any time by calling us on 0800 092 3665 or via MySaga.
For further information about how the Saga Group uses your personal information, please visit our Privacy Policy.
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