Contact us
Whether you have an enquiry or would like to send us some feedback, we’d be delighted to hear from you.
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Saga Services Limited is authorised and regulated by the Financial Conduct Authority. Saga Services Limited, (FCA register number 311557) is entered in to the FCA's register and you can check these details by going to the FCA register or by visiting www.fsa.gov.uk/register/firmSearchForm.do
At Saga, we strive to ensure that our customers are treated fairly. If you have made a complaint and are not satisfied with the outcome, you may wish to use the EU Online Dispute Resolution platform and register it there online.
In the United Kingdom the Financial Ombudsman's Service has responsibility for complaints and you can contact that office here:
http://www.financial-ombudsman.org.uk
Saga Services Limited,
Enbrook Park,
Sandgate,
Folkestone,
Kent
CT20 3SE
Company Registration Number 732602
Saga Holidays is a trading name of ST&H Limited (registration no. 02174052) and Saga Shipping is a trading name of Saga Cruises Limited (registration no. 03267858). ST&H Limited is a subsidiary of ST&H Group Limited (registration no. 00720588) and Saga Cruises Limited is a subsidiary of ST&H Limited. All three companies are registered in England and Wales. Registered Office: Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE. With respect to general insurance products sold in the UK, ST&H Limited is an appointed representative of Saga Services Limited, registered in England and Wales (company number 732602), which is authorised and regulated by the Financial Conduct Authority.
Saga Personal Finance is a registered trading name of Saga Personal Finance Services Limited, which is authorised and regulated by the Financial Conduct Authority and entered onto the FCA's register (number 178922). You can check these details by going to the FCA register or by viewing www.fsa.gov.uk/register/firmSearchForm.do. Registered office: Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE.
This is the link to the E.U. Online Dispute Resolution platform http://ec.europa.eu/odr. Where your concern is a complaint you can register it there online. However, it may be quicker for you to contact us directly using the contact details above. In the United Kingdom the Financial Ombudsman's Service has responsibility for complaints and you can contact that office here: http://www.financial-ombudsman.org.uk
Saga Personal Finance
Enbrook Park
Folkestone
Kent
CT20 3SE
01303 771 111
Company Registration Number 3023493
Sales
0800 092 3219
Quote ref: IT601
Weekdays
8:30am - 8:00pm
Weekends
9:00am - 5:00pm
Bank Holidays
8:30am - 8:00pm
Renewals
0800 056 9085
Or call 01303 773 344
Weekdays
8:30am - 8:00pm
Weekends
Saturday 8:30am - 5:00pm
Sunday 9:00am - 5:00pm
Bank Holidays
8:30am - 8:00pm
Existing customers
0800 056 9102
Or call 01843 343 246
Weekdays
8:30am - 8:00pm
Weekends
Saturday 8:30am - 5:00pm
Sunday 9:00am - 5:00pm
Bank Holidays
8:30am - 8:00pm
Claims
Sales
0800 092 3908
Quote ref: IT601
Weekdays
8:30am - 8:00pm
Weekends
9:00am - 5:00pm
Bank Holidays
8:30am - 8:00pm
Renewals
0800 056 9169
Or call 01303 773 365
Weekdays
8:30am - 8:00pm
Weekends
Saturday 8:30am - 5:00pm
Sunday 9:00am - 5:00pm
Bank Holidays
8:30am - 8:00pm
Existing customers
0800 056 9173
Or call 01843 343 245
Weekdays
8:30am - 8:00pm
Weekends
Saturday 8:30am - 5:00pm
Sunday 9:00am - 5:00pm
Bank Holidays
8:30am - 8:00pm
Claims
0800 001 5424
Or call 01303 757 023
or call (+44) 1303 757 023 from abroad
Weekdays and Weekends
24 hours a day
Sales
0800 015 0757
Quote ref: IT6202
Weekdays
8:30am - 8:00pm
Weekends
Saturday 8:30am - 5:00pm
Sunday 9:00am - 5:00pm
Bank Holidays
8:30am - 8:00pm
Renewals
0800 904 7764
Or call 01843 343 204
Weekdays
8:30am - 8:00pm
Weekends
Saturday 8:30am - 5:00pm
Sunday 9:00am - 5:00pm
Bank Holidays
8:30am - 8:00pm
Existing customers
0800 056 9200
Or call 01843 343 203
Weekdays
8:30am - 8:00pm
Weekends
Saturday 8:30am - 5:00pm
Sunday 9:00am - 5:00pm
Bank Holidays
8:30am - 8:00pm
Medical assistance
Claims
Loss of Passport
Sales
0800 015 0226
Quote ref: ITPMI2
Weekdays
8:30am - 7:00pm
Weekends
Saturday 9:00am - 1:00pm
Sunday 10:00am - 2:00pm
Renewals
Existing customers
New claims
Sales
0800 015 4770
Quote ref: IT601
Weekdays
8:30am - 7:00pm
Weekends
Saturday 9:00am - 3:00pm
Sunday 10:00am - 2:00pm
Existing customers
Claims
Sales
Existing customers
Claims
Please refer to your policy documents for the contact phone number
Sales
0800 096 4553
Quote ref: ITMHO2
Weekdays
8:30am - 7:00pm
Weekends
Saturday 9:00am - 3:00pm
Sunday 10:00am - 2:00pm
Existing customers
0800 904 7763
or call 01843 343 065
Weekdays
8:30am - 8:00pm
Saturday
8:30am - 5:00pm
Sunday
9am-5pm
Claims
0800 027 1339
or call 01303 773 430
or call (+44) 1303 772 154 from abroad
Weekdays and Weekends
24 hours a day
Sales
Existing customers
Claims
0800 027 1339
or call 01303 773 430
or call (+44) 1303 772 154 from abroad
Weekdays and Weekends
24 hours a day
Sales
0800 015 4752
Quote ref: IT9101
Weekdays
8:30am - 7:00pm
Weekends
Saturday 9:00am - 3:00pm
Sunday 10:00am - 2:00pm
Existing customers
Claims
0800 068 2196
or call 01303 776 490
or call (+44)1303 776 490 from abroad
Weekdays and Weekends
24 hours a day
Customer service for existing customers
Claims
Existing customers
Claims
Sales
Renewals
Existing customers
New claims
Sales
Existing customers
Claims
Please refer to your policy documents for the contact phone number.
Sales
Renewals
Existing customers
Sales
Existing customers
0844 346 0435
or call 01206 780 475
or call (+44)1206 780 475 from abroad
Weekdays
9:00am - 5:30pm
Weekends
Closed
Claims
0800 092 0111
or call 01708 777 856
or call (+44)1708 777 856 from abroad
Weekdays
9:00am - 6:00pm
Weekends
Closed
Existing customers
Claims
Sales
Existing customers
Claims
Sales
Existing customers
Claims
Complaints
0800 092 3700
Weekdays
9:00am - 5:30pm
Please visit our Customer Relations information webpage page for further information
Non member helpline
0800 092 3906
For customers wishing to join Possibilities or find out more.
Weekdays
9:00am - 5:00pm
Saturday
9:00am - 1:00pm
Possibilities helpline
To Book
0800 096 0074
or call (+44) 1303 771 190 from abroad
Weekdays
9:00am - 7:00pm
Saturday
9:00am - 5:00pm
Sunday
10:00am - 5:00pm
After-sales service
Customer relations
01303 774122
If you are unhappy with part of your holiday experience, please contact us via the telephone number above or at the following address:
Customer Relations Department,
Saga Holidays,
Enbrook Park,
Folkestone,
Kent
CT20 3SE
To book
After-sales services
To book
After-sales service
To book
After-sales service
To book
After sales
To book
After-sales service
Warner Leisure Hotels
0800 072 3418
Weekdays and Weekends
9:00am - 9:00pm
Holiday Extras
Hertz worldwide car hire
Out-of-hours contact
01303 771999
or call (+44) 1303 771 999 from abroad
MySaga query line
Subscription sales
0800 056 1057
Weekdays
9:00am - 5:00pm
Subscription renewals
0800 904 7332
Weekdays
9:00am - 5:00pm
Overseas sales and renewals
(+44) 1303 7735 27
Weekdays
9:00am - 5:00pm
Other subscription enquiries
0800 904 7214
Weekdays
9:00am - 5:00pm
Magazine and online advertising
07738 777626 or 07738 777657
Weekdays
9:00am - 5:00pm
Savings Account Customer Service
Savings Account Customer Service International
(+44) 1902 690 472 from outside the UK
Weekdays
8:00am - 8:00pm
(excluding bank holidays)
Saturday
8:00am - 8:00pm
Email Us
0345 850 0664
To protect your personal data we need to ask you a number of security questions before responding to your query. Unfortunately this means we are unable to respond to your Savings queries by email.
Complaints
Please see our how to make a complaint web page for more details.
Shares ISAs Sales
0800 015 9151
Weekdays
8:00am - 6:00pm
(excluding bank holidays)
Shares ISAs Customer Services
0800 015 9151
Weekdays
8:00am - 6:00pm
(excluding bank holidays)
Shares ISAs Complaints
0800 015 9151
Weekdays
8:00am - 6:00pm
(excluding bank holidays)
Nominee Dealing enquiries
0800 015 9151
Weekdays
8:00am - 6:00pm
(excluding bank holidays)
Certificated Dealing Enquiries
0800 015 9278
Weekdays
8:00am - 6:00pm
(excluding bank holidays)
Share Dealing Trading
0800 056 4827
Weekdays
8:00am - 6:00pm
(excluding bank holidays)
Share Dealing Customer Services
0800 056 4827
Weekdays
8:00am - 6:00pm
(excluding bank holidays)
Share Dealing Complaints
0800 056 4827
Weekdays
8:00am - 6:00pm
(excluding bank holidays)
Personal Loans Sales
Personal Loans Customer Services
0345 848 0269
Monday to Thursday
8:00am - 8:00pm
Friday
8:00am - 6:00pm
Saturday
9:00am - 2:00pm
(excluding bank holidays)
Personal Loans Complaints
0345 848 0269
Monday to Thursday
8:00am - 8:00pm
Friday
8:00am - 6:00pm
Saturday
9:00am - 2:00pm
(excluding bank holidays)
Annuities Customer Services
0800 046 2872
Weekdays
9:00am - 5:00pm
(excluding bank holidays)
Annuities Complaints
0800 046 2872
Weekdays
9:00am - 5:00pm
(excluding bank holidays)
Speak to an adviser
0800 096 4082
Weekdays
9:00am - 5:00pm
(excluding bank holidays)
Customer Services UK
0345 603 5468 †
Weekdays and Weekends
24 hours a day
†Call charges may vary, please refer to your service provider.
Customer Services International
+44 28 9032 8562
Weekdays and Weekends
24 hours a day
Call charges may vary, please refer to your service provider.
Lost or Stolen UK
Lost or Stolen international
+(44) 2890 328641
Weekdays and Weekends
24 hours a day
Complaints UK
0345 603 5468 †
Weekdays and Weekends
24 hours a day
†Call charges may vary, please refer to your service provider.
Complaints International
+44 28 9032 8562
Weekdays and Weekends
24 hours a day
Call charges may vary, please refer to your service provider.
Speak to an adviser
0800 096 8703
Weekdays
9:00am - 5:00pm
(excluding bank holidays)
Customer service for existing customers
Claims
0800 137 101
Weekdays
9:00am - 5:30pm
Existing customers
0800 001 5666
Weekdays
8:30am - 6:30pm
Claims
0800 012 1793
Weekdays
8:30am - 6:00pm
Sales
Existing customers
Sales
0800 015 0995
Weekdays
8:30am - 5:30pm
Existing customers
0800 015 0995
Weekdays
8:30am - 5:30pm
Sales
0800 015 0226
Quote ref: ITPMI2
Weekdays
8:30am - 7:00pm
Saturday
9:00am - 1:00pm
Sunday
10:00am - 2:00pm
Renewals
Existing customers
Claims
Sales
Existing customers
Claims
Sales
Existing customers
Claims
Sales
Customer Services
New Enquiries
0800 542 0657
Or call (+44) 1293 224 710 from abroad
Weekdays
9:00am - 5:00pm
private visiting care in selected UK locations
Customer Services
0800 068 8583
Or call (+44) 1293 224 718 from abroad
Weekdays
9:00am - 5:00pm
private visiting care in selected UK locations
New Enquiries
0800 542 0657
Or call (+44) 1293 224 705 from abroad
Weekdays
8:00am - 6:00pm
To contact Country Cousins, please click here
Nationwide live-in care
Customer Services
0800 542 0654
Or call (+44) 1293 224 704 from abroad
Weekdays
8:00am - 6:00pm
To contact Country Cousins, please click here
Nationwide live-in care
New Enquiries
0800 092 7027
Or call (+44) 1293 224 707 from abroad
Weekdays
9:00am - 5:30pm
To contact Patricia White's, please click here
Nationwide live-in and London visiting care
Customer Services
0800 542 4088
Or call (+44) 1293 224 708 from abroad
Weekdays
9:00am - 5:30pm
To contact Patricia White's, please click here
Nationwide live-in and London visiting care
Contact us
01303 774069
Weekdays
9:00am - 5:00pm
Sarah Jenner
Trust Executive
Saga Charities
Enbrook Park
Folkestone
Kent
CT20 3SE
Saga Charitable Trust is a UK registered charity: 291991
Saga Respite for Carers Charitable Trust is a UK registered charity: 1124709
Saga Retirement Villages
0800 096 3250
Weekdays
9:00am - 5:00pm
Saga Legal Services
0800 656 9920
Weekdays
9:00am - 6:00pm
Saturday
9:00am - 5:00pm
Legal Services is now closed for new business. If you are an existing Saga Legal Services customer with a query about your Will, LPA or Probate, please call the number above.
If you are a Home or Motor insurance customer with our legal cover included please call the legal helpline number shown in your policy booklet or click one of the following links to take you to our online policy booklets.
Enbrook Park
01303 771111
Enbrook Park
Folkestone
Kent
CT20 3SE
Get directions to our office (PDF)
View on Google maps
Cheriton Parc House
01303 771111
High Street
Cheriton
Folkestone
Kent
CT18 8AN
Get directions to our office (PDF)
View on Google maps
Middelburg Square
01303 771111
Middelburg Square
Folkestone
Kent
CT20 1AZ
Get directions to our office (PDF)
View on Google maps
Saga Services – Thanet
01303 771 111
The Saga Contact Centre
Eurokent Business Park
New Haine Road
Ramsgate
Kent
CT12 5ZW
Get directions to our office (PDF)
View on Google maps
Saga Hastings
01424 792 999
Hastings
TN34 1EA
Get directions to our office (PDF)
View on Google maps
Saga London office
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We use the data we collect from you for administrative purposes such as preparing quotations, managing holiday bookings and fulfilling subscriptions.
We also use it to contact you and personalise our communication. We will contact you by post, telephone, email or other means to tell you about offers, products and services that we think may be of interest to you based on what you have told us or as a result of previous dealings with us. If you wish to opt out of receiving such information, revise the products you would like to hear about or change the method we use to communicate with you, you can do so at any time by calling us on 0800 092 3665 or via MySaga.
For further information about how the Saga Group uses your personal information, please visit our Privacy Policy.
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