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At Saga, we want you to have the best possible experience with us. That's why we give you all the options we can to make dealing with us and your insurance as stress-free and easy as possible.

We are here to support you

We all have individual needs and require a bit of extra support from time to time. Our needs can change or be permanent and are likely to be affected by life events such as money worries, relationship or communication issues or health concerns.

To begin with, we recommend:

1. Reading this page to find out how we can help

2. Contact uschat with us now, or simply fill out the Saga Insurance Support Services form

Support services form

How we can help

We have a range of services you can use to make things easier or help in a variety of situations.

  • Text relay service – If you use text relay, we can too. For more information about using this service with Saga, check with your usual text relay service's web page.

  • Bereavement service – You can find information on the next steps after the loss of a loved one on our bereavement service page, where there's also a call-back form you can use to give us a few details and ask us to call you.

  • Alternative document formats – If you'd like large print, braille or audio alternatives, please let us know.

  • Webchat – Talking on the telephone isn’t always easy, and often questions crop up when you’re getting a quote for your insurance online. You can use our Webchat facility to send a message directly to our friendly insurance team. Chat with us now

  • Call-back service – Buying a policy and understanding insurance can feel overwhelming. Sometimes you may need a little extra time to digest things, so that’s why we're always happy to call you back at a better time. Just tell us if that's what you want at any point in the conversation.

Talk on your terms

You'll find the best way to get in touch and the right number to ring on our contact us page or chat with us now .

We'd love to know if we can make things better for you, or someone you represent, when it comes to dealing with your insurance.

You can tell us how we can you help you more by giving us some pointers on the Saga Insurance Support Services form.

Just knowing a bit more about about you means we can bear these things in mind whenever you call and you won't have to explain your situation or requirements every time.

It could be anything – money worries, stressful life events, health issues or communication considerations. You can tell us in complete confidence and with no effect on your cover.

It doesn't matter how long you want us to keep your circumstances in mind – you can tell us about a short-term or temporary situation or something that will always be the case. If the options provided on the form do not apply to your situation, call or chat with us now .

What support services can Saga provide?

Have a browse through our frequently asked support questions.
I'm having some money worries – can you help?

Yes. We are here to help, so if you're struggling with covering the cost of your insurance, please call us on the number listed in your policy documents or chat with us now .

We understand that lots of things can lead to financial difficulty – our friendly team will discuss your individual circumstances in order to assess your needs. This may include removing elements of cover you no longer require. Changes like this could reduce your premium, and making sure your details are up to date has the added benefit of enabling us to give you an accurate price at renewal. We may be able to review your monthly payment amounts or give you more time to make your payments.

It's important that you don't cancel your payments or Direct Debits as this could mean your policy is cancelled and you are uninsured. Please don't wait until you miss a payment to talk to us – we're always happy to talk things through with you and together we will be able to discuss what payment options are best for you.

Where can I get free and impartial debt or money advice?

If you’re feeling overwhelmed or that you can’t cope with your finances there is help available. Here are few of the non-for-profit organisations that could help you:

  • Money Helper – For free, unbiased and easy-to-access money tools, information and advice, visit Money Helper online or phone 0800 138 7777.
  • Citizens Advice – For advice and information on debt and other topics, visit your local Citizens Advice or go to their website.
  • National Debtline – If you live in England, Wales or Scotland phone 0808 808 4000 or visit the National Debtline website for debt advice and information.
  • Samaritans – The Samaritans can’t offer debt advice, but they can provide free and confidential help and wellbeing support to those in distress 24 hours a day, 365 days a year. You can call 116 123 or email to get help if you’re struggling to cope with things.
Why should I tell Saga about my personal circumstances?

Quite simply, we want to make things easier for you in whatever way we can, big or small.

What's most important is you have the best experience with us, every step of the way.

You can update your details about your personal circumstances as often as you like through our contact us page or you can chat with us now.

Can my documents to be sent to me in large print or braille?

Yes, we can send most insurance documents to you in large print and braille – and in some cases audio too.

If you'd like to have your documents sent to you in one of these formats, please let us know on the Saga Insurance Support Services form, through our contact us page or chat with us now.

Once you've told how you want things sent to you, all your insurance policy correspondence will come that way – and you can change back at any time.

We will share your request across the Saga Group to ensure that, where possible, any other correspondence will be sent to you in the same way. We will always do our best to meet your needs or will let you know if it isn't possible.

How do I let you know that a loved one has passed away?

We understand that losing a loved one is a very difficult time and the last thing you want to be doing is sorting out paperwork.

You can deal with things at your own pace with the online Saga Insurance Bereavement Service. There's information about what you need to know and what you need to do. You can give us details online if your loved one had home and/or car insurance with us.

There's a lot to take in when talking about insurance. Is there anything that can make it easier?

We know that insurance can be complicated – some of the questions we ask can seem technical and might be difficult to understand. It’s important that you are comfortable and confident that your insurance meets your needs.

To help us help you:

  • Don’t be worried about asking questions
  • Don’t be afraid to ask us to repeat a question
  • Please tell us if you need us to slow down or speak up or would like us to explain things in more detail
  • If you would prefer us to speak to someone you trust who you would like to make decisions on your behalf, just let us know
  • If a call becomes overwhelming, please let the caller handler know, and we’ll call you back once you’ve had a break.

If you'd prefer not to phone, you can Chat with us now.

Why am I being asked to verify my details when using my bank card on your website?

To help keep your banking details secure when buying something from our website and your MySaga account, you might have to approve the payment with your bank (by your banking app or by text) before the transaction can be processed.

This is a process used by banks to ensure the safety of your money and protect you against the risk of fraud and scams when paying for products and services online.

What happens to the personal details I provide for the Saga Insurance Support Service?

The information you give us will be put on your record and stored on our secure systems. Where possible, we will share your details with our marketing departments in order to provide the best experience possible. This will not affect any marketing preferences you have already told us about.

We may share the information you give us across the Saga Group and, where required, with companies dealing with any claims you make. This is so they can treat you with the same consideration we do.

We will never pass on your details to other companies for marketing purposes.

You can read our privacy policy that explains how we protect your personal data.

We can remove the Saga Insurance Support Services information from your file whenever you want us to. Contact us or Chat with us now.

What if I need more support?

At Saga we do our very best to offer a range of services to help where we can, but we recognise you may need extra help.

There are some excellent external services that can provide further support, such as:

Stroke Association

Asthma + Lung Foundation


Royal British Legion

British Heart Foundation

Ageing Better UK


Vulnerability Registration Service


Alzheimer's UK

Macmillan Cancer Support