Saga Support Register

What is the Saga Support Register?

The register is specifically for existing Saga customers, it's completely free to join and will help us to know how best to support you if you have any extra needs.

By submitting the below form, it will mean, when we next have contact with you, we will be fully aware of your circumstances and where necessary, we can adapt our approach.

Letting us know you need extra support will not negatively impact the price of your policy, it simply allows us to provide you with the best possible experience.

How can the Saga Support Register help?

When you sign up to the Saga Support Register, we’ll work out exactly how to support you, but here are some things we can do:

  • Send your documents to you in a format such as large print or Braille
  • A free fraud and scam helpline
  • A personalised bereavement service should you lose a loved one
  • A call back, where we make time to call you, as we know how difficult arranging insurance can be
  • We’ll also signpost any additional organisations that may be able to help you with your particular circumstances
  • Ensure your claims provider are aware of any additional support needed in the event of a claim

Who can register?

We understand that everyone needs some extra support from time to time, so as long as you hold a policy with us or represent someone who does, there is no limit on asking for support.

To help, we have provided some examples of why you may want to use the Saga Support Register:

  • If you suffer from a physical disability (either temporary or permanent)
  • If you’re living with a mental health condition such as dementia
  • If you’re living with learning difficulties
  • If English is not your first language
  • If you have caring responsibilities or are cared for
  • If you’ve recently lost a loved one
  • If you have a long-term illness
  • If you have a hearing, sight or speech impairment
  • If you have experienced a significant life event, such as a relationship breakdown or financial loss or;
  • If you just require a little bit of extra help.

Can I sign up on behalf of someone else?

Yes, if you are registered as a Significant/Trusted Other on our systems or have Power of Attorney then you can register the policyholder for this support service.

About your personal information

When you sign up to the Saga Support Register, you’re consenting to your data being stored on our secure systems. We’ll never share it with anyone for marketing purposes (so you won’t receive sales calls) but if relevant we’ll share it with those companies involved in servicing and administering your claim.

You can read more about how we protect your sensitive personal data through our privacy policy.

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