CONTACT US – HOME INSURANCE
New customers
The quickest and easiest way to get a quote is online.
Existing customers
Important contact information notice
Saga Home Insurance is now provided in partnership with Ageas. To make sure you get in touch with the right team, select the option that matches your policy number.
Your policy number can be found in MySaga.
Policy numbers that start 10...
These contact details apply to policies with a ten‑digit policy number beginning with 10.
Your policy number can be found on your policy documents in MySaga or confirmation email.
I need help with my existing home insurance policy
It’s quick and easy to change policy details like your name, email address or marketing preferences.
Closed | 09:00am to 05:00pm
Mon-Fri – 8:30am-8:00pmSat – 8:30am-5:00pm
Sun – 9:00am-5:00pm
Bank Holidays – 8:30am-8:00pm
I want to renew my policy
You can renew your policy online in a matter of minutes.
We are closed | 09:00am to 05:00pm
Mon-Fri – 8:30am-8:00pmSat – 8:30am-5:00pm
Sun – 9:00am-5:00pm
Bank Holidays – 8:30am-8:00pm
I need to make a home insurance claim
You need to call us to make a claim and you'll find the claims telephone number(s) within your policy documents.
You can view your policy documents online using MySaga.
Find out more about making a home insurance claim and our Legal Expenses helpline.
I need to make a Saga Home Emergency claim
If you’ve added Saga Home Emergency to your policy and you have an unexpected incident that needs immediate action, you should call the 24/7 helpline or start your claim online.
I need to inform you that a loved one has passed away
If a loved one has passed away, and you need assistance amending/cancelling a policy or would like mailings to be stopped, our dedicated team are here to help.
Policy numbers that start H...
These contact details apply to policies starting H followed by 9 digits. Your policy number can be found in your MySaga account or confirmation email.
I need help with my existing home insurance policy
For policy numbers beginning HXXXXXXXXX.
Closed | 09:00am to 05:00pm
Mon-Fri – 8:30am-8:00pmSat – 8:30am-5:00pm
Sun – 9:00am-5:00pm
Bank Holidays – 9:00am-5:30pm
I need to make a home insurance claim
Our partner, Ageas, will manage your claim and guide you through each step. Please make sure you have your policy number to hand.
When you register your claim online, you will be directed to the claims service on the Ageas website. Please note that Saga Home Insurance is provided in partnership with Ageas, a trading name of Ageas Retail Limited and Ageas Insurance Limited. All claims are managed by Ageas Insurance Limited.
I need to make a Legal Expenses claim
To get legal advice and discuss your legal expenses claim please call us.
I need to make a Home Emergency claim
If you’ve added Saga Home Emergency/Home Emergency & Heating to your policy and you have an unexpected incident that needs immediate action, you should call the 24/7 helpline or start your claim online.
This service is available in emergency situations only, such as if a water pipe suddenly starts leaking badly and there’s nothing you can do to stop it, or you lose all power to your home and/or all your lights stop working.
The claims services for Home Emergency is provided by AXA Assistance (UK) Limited.
I need to arrange my annual boiler service
If you have chosen to include the annual boiler service with your Home Emergency cover then you will be contacted within 28 days of your start date to arrange your appointment.
You will also receive a call the day before the appointment to confirm the date and time slot.If you have not received a call in this time, or have any queries around a booked appointment, please contact us.
I need to inform you that a loved one has passed away
If a loved one has passed away, and you need assistance amending/cancelling a policy or would like mailings to be stopped, our dedicated team are here to help.
This contact number applies to policies starting H followed by 9 digits.
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