Existing Car Insurance Customers

Am I covered to drive other vehicles?

It's worth checking your Policy Schedule for any endorsements, as exclusions may apply due to certain occupations.

If no exclusions apply, you can drive a car that you don’t own or that isn’t insured by you or your spouse or partner, but only on a third-party basis.

Third-party is the most basic level of car insurance, and means that if you have an accident that’s your fault, your insurance will only cover the cost of repairing the other person’s car and their medical expenses. Damage to the car you’re driving or any injuries to you won’t be covered.

You’ll also need to have the permission of the car’s owner to drive it, and it must be insured in its own right.

Is my windscreen covered if it's broken or damaged?

Yes, we include windscreen cover with Saga Plus, Saga Select and Saga Standard. And if you claim for this it won’t affect your No Claim Discount.

With Saga Plus and Saga Select, as long as you use one of our approved repairers and they don’t need to replace your windscreen, you won’t even have to pay for it (Saga Standard has a £25 excess for repairs).

If your windscreen does needs replacing, and you use a Saga approved repairer, you’ll have to pay a £75 excess (£100 excess with Saga Standard).

Different T&Cs apply if you use someone we haven’t approved – you can find more about this in the ‘Broken glass’ section of your policy book.

How do I make a new claim?

If you wish to make or enquire about a claim, please call us on 0800 001 5424. Make sure you have your policy number, personal details and claims information to hand and our claims assistants will deal with your claim as soon as possible. We also recommended keeping hold of any receipts or photos in case they are lost. If you would like more information, please visit our how to make a claim section. Alternatively, you can refer to your policy book to make sure you are covered for the type of claim.

Will I get a courtesy car while my car is being repaired?

You will get a courtesy car as standard if your car is being repaired by an approved repairer following an accident within the UK.

Additionally you can choose to add our replacement car extension cover to your policy. This will provide you with a replacement car if yours is stolen or written off in the UK – keeping you mobile and giving you time to find and purchase a new vehicle.

I can't access my documents online

You can view your documents online simply by logging into MySaga.

If you are having difficulty accessing your MySaga account or any documents, please call 0800 092 9104 or chat with us now.

What is MySaga?

MySaga is a secure section of our website, which allows you to view information such as your quotes and policy documents. You can also make changes to your policy details, add extra cover, update your payment details or request copies of your documents.

As well as managing your policy, you can organise your renewal too, all at the touch of a button, so you can be in control of your cover 24/7.

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