More about the insurer

The details of our panel of insurers are shown in the table below. Also shown are the complaints details for these underwriters if you’re dissatisfied with the service they have provided, or feel that they have made a wrong decision in respect of a claim.

 Insurer details

Complaints details

LV = and Liverpool Victoria
LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965.
Registered address: 57 Ladymead, Guildford GU1 1DB.

Liverpool Victoria Insurance Company Limited
69 Park Lane
Croydon
Surrey, CR9 1BG
Telephone: 0800 032 8651
Fax: 01277 359146
Email: complaints@LVbroker.co.uk
Acromas Insurance Company Limited 
Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK address: Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.
Saga Car Claims
PO Box 644
Folkestone
Kent, CT20 9BE
Telephone: 0800 001 5429
Email: claimscustomercare@saga.co.uk
AXA Insurance UK plc
AXA Insurance UK plc. Registered in England and Wales No. 78950. Registered Office: 5 Old Broad Street, London EC2N 1AD. A member of the AXA Group of Companies. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

AXA Insurance
St Philips Point
Temple Row
Birmingham, B2 5AF
Telephone: 0800 001 5425

 

Covea Insurance plc
Covea Insurance plc. Registered address is: Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire, RG1 8DA. Registered in England and Wales No. 613259 Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority No. 202277.

Customer Relations Team
Covea Insurance plc
Halifax House
Ferguson Street
Halifax
West Yorkshire, HX1 2PZ
Telephone: 0800 001 5426

Zenith Insurance plc
Zenith Insurance plc, who is regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority in respect of underwriting business in the UK (No. 211787) 846-848 Europort, Gibraltar. Zenith Insurance Management UK Limited, Chester House, Harlands Road, Haywards Heath, West Sussex, RH16 1LR. Zenith Insurance Management UK Limited is an appointed service provider to but not an agent of Zenith Insurance plc. Zenith Insurance Management UK Limited is registered in England & Wales number 5309111 and authorised and regulatedby the Financial Conduct Authority (No. 429279).

Zenith Customer Relations
Zenith Insurance Management UK Limited
PO Box 730
Chesterfield, S40 9LL

Zenith Marque
Zenith Insurance plc, who are regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority in respect of underwriting business in the UK (No. 211787) 846-848 Europort, Gibraltar. QIC Europe Limited is authorised and regulated by the Malta Financial Services Authority (MFSA) to carry on general insurance business in terms of the Malta Insurance Business Act, 1998 and subject to limited regulation by the UK Financial Conduct Authority and the Prudential Regulation Authority in respect of underwriting business in the UK (No. 659521) No. 7, 4th Floor, Block C, Skyway Offices, 179 Marina Street, Pieta, PTA 9042, Malta. Several Liabilities Notice: The obligations of Zenith Insurance plc and its co-insurers under contracts of insurance to which they subscribe are several and not joint and are limited solely to the extent of each insurer’s individual subscription. If one of the insurers does not for any reason satisfy all or part of its obligations the other insurers will not be responsible for the defaulting insurer’s obligations.

 Zenith Marque Insurance Services Limited
Prospect House
Thanet Way
Whitstable
Kent, CT5 3FD
Telephone: 0800 001 5428

 

If you have added Saga Breakdown Assistance to your policy the insurer details are:

Insurer details

Complaints details

Saga Breakdown Assistance - if your cover level is either Essential, Home Call or National Recovery
RAC Motoring Services (Registered No 01424399) Registered in England; Registered Office: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Motoring Services is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities. Details about the extent of its regulation by the Financial Conduct Authority are available on request or you can check this on the Financial Services Register by visiting the website register.fca.org.uk

  Saga Breakdown Customer Care

RAC House
Brockhurst Crescent
Walsall, WS5 4AW
Telephone: 0800 068 1975 
Email: sagabreakdowncustomercare@rac.co.uk

 

Saga Breakdown Assistance -  if your cover level is either Comprehensive or Premier
RAC Motoring Services (Registered No 01424399) and RAC Insurance Limited (Registered No 2355834). Registered in England; Registered Office: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Motoring Services is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities. RAC Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Details about the extent of its regulation by the Financial Conduct Authority are available on request or you can check this on the Financial Services Register by visiting the website register.fca.org.uk

 Saga Breakdown Customer Care

RAC House
Brockhurst Crescent
Walsall, WS5 4AW
Telephone: 0800 068 1975 
Email: sagabreakdowncustomercare@rac.co.uk

 

Legal defense and Legal expenses - Premier only
Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar) and AmTrust Europe Limited, Market Square House, St James's Street, Nottingham, NG1 6FG, registered in England and Wales Company No. 1229676, administered on their behalf by Arc Legal Assistance Ltd. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and has a UK branch address at: Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Reference Number 202189). Arc Legal Assistance Ltd is authorised and regulated by the Financial Conduct Authority. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Customer Service Department
PO Box 644
Folkestone
Kent, CT20 9BE
Telephone: 01303 757 322
Email: claimscustomercare@saga.co.uk

 


 

If you have added Increased Personal Accident Cover to your policy the insurer details are:

Insurer details

Complaints details

AmTrust Europe Limited, Registered in England and Wales, Company No. 1229676, Market Square House, St James's Street, Nottingham, NG1 6FG and is administered on their behalf by Arc Legal Assistance Ltd. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Reference Number 202189). Arc Legal Assistance Ltd is authorised and regulated by the Financial Conduct Authority.

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk

 

If you have added Replacement Car Extension to your policy the insurer details are:

Insurer details

Complaints details

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK branch address: Acromas Insurance Company Limited, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.
Saga Claims
PO Box 644
Folkestone
Kent, CT20 9BE
Telephone: 0800 001 5429
Fax: 01303 776779
Email: claimscustomercare@saga.co.uk

Complaints details

Complaints details

Complaints details

Insurer details

Complaints details

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK branch address: Acromas Insurance Company Limited, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Saga Claims
PO Box 644
Folkestone
Kent, CT20 9BE
Telephone: 0800 001 5429
Fax: 01303 776779
Email: claimscustomercare@saga.co.uk

 

If you have added Legal Protection to your policy the insurer details are:

Insurer details

Complaints details

Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar) and AmTrust Europe Limited, Market Square House, St James's Street, Nottingham, NG1 6FG, registered in England and Wales Company No. 1229676, administered on their behalf by Arc Legal Assistance Ltd. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and has a UK branch address at: Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Reference Number 202189). Arc Legal Assistance Ltd is authorised and regulated by the Financial Conduct Authority.
Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk