More about the insurer
The details of our panel of insurers are shown in the table below. Also shown are the complaints details for these underwriters if you’re dissatisfied with the service they have provided, or feel that they have made a wrong decision in respect of a claim.
Insurer details |
Complaints details |
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Acromas Insurance Company Limited Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK address: Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc. |
Saga Car Claims PO Box 644 Folkestone Kent, CT20 9BE Telephone: 0800 001 5429 Email: claimscustomercare@saga.co.uk |
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AXA Insurance UK plc AXA Insurance UK plc. Registered in England and Wales No. 78950. Registered Office: 20 Gracechurch Street, London, EC3V 0BG. A member of the AXA Group of Companies. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. |
AXA Insurance
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Covea Insurance plc Covea Insurance plc. Registered address is: Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire, RG1 8DA. Registered in England and Wales No. 613259 Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority No. 202277. |
Customer Relations Team Covea Insurance plc A+B Mills Dean Clough Halifax West Yorkshire, HX3 5AX Telephone: 0800 001 5426 Email: customer.relations@coveainsurance.co.uk |
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LV = and Liverpool Victoria LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. |
Liverpool Victoria Insurance Company Limited 69 Park Lane Croydon Surrey, CR9 1BG Telephone: 0800 032 8651 Fax: 01277 359146 Email: complaints@LVbroker.co.uk |
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Zenith Insurance plc Zenith Insurance plc, who is regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority in respect of underwriting business in the UK (No. 211787) 846-848 Europort, Gibraltar. Zenith Insurance Management UK Limited, Chester House, Harlands Road, Haywards Heath, West Sussex, RH16 1LR. Zenith Insurance Management UK Limited is an appointed service provider to but not an agent of Zenith Insurance plc. Zenith Insurance Management UK Limited is registered in England & Wales number 5309111 and authorised and regulatedby the Financial Conduct Authority (No. 429279). |
Zenith Customer Relations Zenith Insurance Management UK Limited PO Box 730 Chesterfield, S40 9LL |
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Zenith Marque Zenith Insurance plc, who are regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority in respect of underwriting business in the UK (No. 211787) 846-848 Europort, Gibraltar. QIC Europe Limited is authorised and regulated by the Malta Financial Services Authority (MFSA) to carry on general insurance business in terms of the Malta Insurance Business Act, 1998 and subject to limited regulation by the UK Financial Conduct Authority and the Prudential Regulation Authority in respect of underwriting business in the UK (No. 659521) No. 7, 4th Floor, Block C, Skyway Offices, 179 Marina Street, Pieta, PTA 9042, Malta. Several Liabilities Notice: The obligations of Zenith Insurance plc and its co-insurers under contracts of insurance to which they subscribe are several and not joint and are limited solely to the extent of each insurer’s individual subscription. If one of the insurers does not for any reason satisfy all or part of its obligations the other insurers will not be responsible for the defaulting insurer’s obligations. |
Zenith Marque Insurance Services Limited Prospect House Thanet Way Whitstable Kent, CT5 3FD Telephone: 0800 001 5428 |
If you have added Saga Breakdown Assistance to your policy the insurer details are:
Insurer details |
Complaints details |
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Saga Breakdown Assistance - for all cover levels RAC Motoring Services (Registered No 01424399) and RAC Insurance Limited (Registered No 2355834). Registered in England; Registered Office: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Motoring Services is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities. RAC Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Details about the extent of its regulation by the Financial Conduct Authority are available on request or you can check this on the Financial Services Register by visiting the website register.fca.org.uk |
Saga Breakdown Customer Care
RAC House
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Legal defense and Legal expenses - Premier only Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.
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Customer Service Department
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If you have added Increased Personal Accident Cover to your policy the insurer details are:
Insurer details |
Complaints details |
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Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.
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Customer Service Department Arc Legal Assistance PO Box 8921 Colchester, CO4 5YD Telephone: 0800 092 3155 Email: customerservice@arclegal.co.uk |
If you have added Replacement Car Extension to your policy the insurer details are:
Insurer details |
Complaints details |
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Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK branch address: Acromas Insurance Company Limited, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc. |
Saga Claims PO Box 644 Folkestone Kent, CT20 9BE Telephone: 0800 001 5429 Fax: 01303 776779 Email: claimscustomercare@saga.co.uk |
If you have added Legal Protection to your policy the insurer details are:
Insurer details |
Complaints details |
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Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.
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Customer Service Department Arc Legal Assistance PO Box 8921 Colchester, CO4 5YD Telephone: 0800 092 3155 Email: customerservice@arclegal.co.uk |
