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MORE ABOUT THE CAR INSURER

The details of our panel of insurers are shown in the table below. Also shown are the complaints details for these underwriters if you’re dissatisfied with the service they have provided, or feel that they have made a wrong decision in respect of a claim.

Car insurance

Insurer details Complaints details

Acromas insurance company limited

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK branch address: Acromas Insurance Company Limited, 3 Pancras Square, London N1C 4AG.

Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

From 1 July 2025, Acromas Insurance Company Limited is a wholly owned subsidiary of Ageas (UK) Limited (Company Reg. No. 1093301). UK Registered address: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA.

Claims Customer Care Department

PO Box 251

SR7 1BJ

Telephone: 0800 096 1488

Email: claimscustomercare@saga.co.uk

Ageas Insurance Limited

Registered Number 354568. Registered address: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA.

Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No 202039.

Customer Services

Ageas House

Hampshire Corporate Park

Templars Way, Eastleigh

Hampshire SO53 3YA

Telephone: 0345 122 3018

Visit: Ageas complaints

Allianz

This insurance is underwritten by Liverpool Victoria Insurance Company Limited, which is an Allianz Group company, registered in England and Wales number 3232514. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965.

Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz is a trading name of Liverpool Victoria Insurance Company Limited.

Allianz

57 Ladymead

Guildford

Surrey, GU1 1DB

Telephone: 0330 678 5556

Email: personalbrokercomplaints@allianz.co.uk

AXA Insurance UK plc

AXA Insurance UK plc. Registered in England and Wales No. 78950. Registered Office: 20 Gracechurch Street, London, EC3V 0BG.

A member of the AXA Group of Companies. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

AXA Insurance UK plc

St Philips Point

Temple Row

Birmingham, B2 5AF

Telephone: 0800 001 5425

Covea Insurance plc

Covea Insurance plc. Registered address is: Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire, RG1 8DA.

Registered in England and Wales No. 613259 Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority No. 202277.

Customer Relations Team

Covea Insurance plc

A+B Mills

Dean Clough

Halifax

West Yorkshire, HX3 5AX

Telephone: 0800 001 5426

Email: customer.relations@
coveainsurance.co.uk

Sabre Insurance Company Limited

Sabre Insurance Company Limited, registered in England and Wales number 2387080 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202795.

Registered address: Sabre House, 150 South Street, Dorking, Surrey, RH4 2YY.

Sabre Insurance Company Limited,
Sabre House
150 South Street
Dorking
Surrey, RH4 2YY
Telephone: 0330 024 4696
Email: complaints@sabre.co.uk

Breakdown assistance

If you have added Saga Breakdown Assistance to your policy the insurer details are:

Insurer details Complaints details

Saga Breakdown Assistance - for all cover levels

RAC Motoring Services (Registered No 01424399) and RAC Insurance Limited (Registered No 2355834).

Registered in England; Registered Office: RAC House, Brockhurst Crescent, Walsall WS5 4AW.

RAC Motoring Services is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities.

RAC Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Details about the extent of its regulation by the Financial Conduct Authority are available on request or you can check this on the Financial Services Register by visiting the website register.fca.org.uk

Saga Breakdown Customer Care
RAC House
Brockhurst Crescent
Walsall, WS5 4AW
Telephone: 0800 068 1975
Email: sagabreakdowncustomercare@rac.co.uk

Legal defence and Legal expenses - Premier only

Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676.

AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189.

The details can be checked on the Financial Services Register at www.fca.org.uk

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk

Increased personal accident cover

If you have added Increased Personal Accident Cover to your policy the insurer details are:

Insurer details Complaints details

Acromas insurance company limited

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK address: 3 Pancras Square, London N1C 4AG.

Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

From 1 July 2025, Acromas Insurance Company Limited is a wholly owned subsidiary of Ageas (UK) Limited (Company Reg. No. 1093301). UK Registered address: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA.

Claims Customer Care Department

PO Box 251

SR7 1BJ

Telephone: 0800 096 1488

Email: claimscustomercare@saga.co.uk

Replacement car extension

If you have added Replacement Car Extension to your policy the insurer details are:

Insurer details Complaints details

Acromas Insurance Company Limited

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK branch address: Acromas Insurance Company Limited, 3 Pancras Square, London N1C 4AG.

Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

From 1 July 2025, Acromas Insurance Company Limited is a wholly owned subsidiary of Ageas (UK) Limited (Company Reg. No. 1093301). UK Registered address: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA.

Claims Customer Care Department

PO Box 251

SR7 1BJ

Telephone: 0800 096 1488

Email: claimscustomercare@saga.co.uk

Legal protection

If you have added Legal Protection to your policy the insurer details are:

Insurer details Complaints details

RAC Motoring Services

RAC Motoring Services (310208) and underwritten by RAC Insurance Ltd (202737). Registered in England and Wales; Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW.

RAC Motoring Services is authorised and regulated by the Financial Conduct Authority.

RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.

Customer Service Department
Legal Customer Care
RAC Insurance Limited
Great Park Road
Bradley Stoke
Bristol, BS32 4QN
Email: legalcustomercare@rac.co.uk Legal Cost Telephone: 0800 001 5424
Prosecution Defence/Motor Trade/Vehicle Cloning/Illegal Clamping or Towing/Legal Advice Telephone: 0800 302 9809
Driver Confidence Telephone: 0800 302 9811

Key protection

If you have Key Protection cover included in your policy the insurer details are:

Insurer details Complaints details

Motorplus Ltd trading as Coplus

Registered company number 03092837, and underwritten by Fortegra Europe Insurance Company Ltd UK Branch (FRN 805770) with its registered address at Fifth Floor, 20 Fenchurch Street, London, UK, EC3M 3BY.

Fortegra Europe Insurance Company Ltd ("FEIC") is authorised to carry out general insurance business and is regulated by the Malta Financial Services Authority.

Together with its UK branch, FEIC is authorised by the Prudential Regulation Authority, is subject to regulation by the Financial Conduct Authority, and limited regulation by the Prudential Regulation Authority.

Customer Service Department,

Floor 2, Norfolk Tower,

48-52 Surrey Street,

Norwich,

Norfolk NR1 3PA

Telephone: 0800 068 1574

Accident Healthcare

For Saga Plus customers only, the Accident Healthcare insurer details are:

Insurer details Complaints details

For Accident Healthcare that started on or after 1 December 2023

Bupa Insurance Limited

Registered Office: 1 Angel Court, London EC2R 7HJ. Registered in England and Wales No. 3956433.

Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register 203332.

Customer Relations, Bupa
Bupa Place,
102 The Quays,
Salford M50 3SP,
Telephone: 0345 606 6739
Email: customerrelations@bupa.com