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MORE ABOUT THE CAR INSURER

The details of our panel of insurers are shown in the table below. Also shown are the complaints details for these underwriters if you’re dissatisfied with the service they have provided, or feel that they have made a wrong decision in respect of a claim.

Car insurance

Insurer details Complaints details

Acromas Insurance Company Limited

Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK address: 3 Pancras Square, London N1C 4AG.

Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Saga Claims

PO Box 251

Seaham DO

SR7 1BJ

Telephone: 0800 001 5429

Email: claimscustomercare@saga.co.uk

Ageas Insurance Limited

Registered Number 354568. Registered address: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA.

Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No 202039.

Customer Services

Ageas House

Hampshire Corporate Park

Templars Way, Eastleigh

Hampshire SO53 3YA

Telephone: 0345 122 3018

Visit: Ageas complaints

AXA Insurance UK plc

AXA Insurance UK plc. Registered in England and Wales No. 78950. Registered Office: 20 Gracechurch Street, London, EC3V 0BG.

A member of the AXA Group of Companies. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

AXA Insurance UK plc

St Philips Point

Temple Row

Birmingham, B2 5AF

Telephone: 0800 001 5425

Covea Insurance plc

Covea Insurance plc. Registered address is: Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire, RG1 8DA.

Registered in England and Wales No. 613259 Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority No. 202277.

Customer Relations Team

Covea Insurance plc

A+B Mills

Dean Clough

Halifax

West Yorkshire, HX3 5AX

Telephone: 0800 001 5426

Email: customer.relations@
coveainsurance.co.uk

LV = and Liverpool Victoria

LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria group of companies.

Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965.

Registered address: 57 Ladymead, Guildford GU1 1DB.

Liverpool Victoria Insurance Company Limited

69 Park Lane

Croydon

Surrey, CR9 1BG

Telephone: 0800 032 8651

Fax: 01277 359146

Email: complaints@LVbroker.co.uk

Sabre Insurance Company Limited

Sabre Insurance Company Limited, registered in England and Wales number 2387080 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202795.

Registered address: Sabre House, 150 South Street, Dorking, Surrey, RH4 2YY.

Sabre Insurance Company Limited,
Sabre House
150 South Street
Dorking
Surrey, RH4 2YY
Telephone: 0330 024 4696
Email: complaints@sabre.co.uk

Breakdown assistance

If you have added Saga Breakdown Assistance to your policy the insurer details are:

Insurer details Complaints details

Saga Breakdown Assistance - for all cover levels

RAC Motoring Services (Registered No 01424399) and RAC Insurance Limited (Registered No 2355834).

Registered in England; Registered Office: RAC House, Brockhurst Crescent, Walsall WS5 4AW.

RAC Motoring Services is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities.

RAC Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Details about the extent of its regulation by the Financial Conduct Authority are available on request or you can check this on the Financial Services Register by visiting the website register.fca.org.uk

Saga Breakdown Customer Care
RAC House
Brockhurst Crescent
Walsall, WS5 4AW
Telephone: 0800 068 1975
Email: sagabreakdowncustomercare@rac.co.uk

Legal defence and Legal expenses - Premier only

Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676.

AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189.

The details can be checked on the Financial Services Register at www.fca.org.uk

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk

Increased personal accident cover

If you have added Increased Personal Accident Cover to your policy the insurer details are:

Insurer details Complaints details

For Increased Personal Accident that started on or before 9 June 2023:

Arc Legal Assistance Ltd

Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by Great American International Insurance (UK) Limited, registered in England and Wales with Company Number 02714031. 32 Queen Square, Bristol, England, BS1 4ND.

Great American International Insurance (UK) Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (Reference Number 202874). The details can be checked on the Financial Services Register at www.fca.org.uk

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk

For Increased Personal Accident that started on or after 10 June 2023:

Acromas insurance company limited

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar).

Registered address: 57-63 Line Wall Road, Gibraltar. UK address: 3 Pancras Square, London N1C 4AG.

Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar.

Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Customer Service Department
Saga Claims
PO Box 251
Seaham DO
SR7 1BJ
Telephone: 0800 001 5424
Email: claimscustomercare@saga.co.uk

Replacement car extension

If you have added Replacement Car Extension to your policy the insurer details are:

Insurer details Complaints details

Acromas Insurance Company Limited

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar.

UK branch address: Acromas Insurance Company Limited, 3 Pancras Square, London N1C 4AG.

Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar.

Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Saga Claims
PO Box 251
Seaham DO
SR7 1BJ
Telephone: 0800 001 5429
Email: claimscustomercare@saga.co.uk

Legal protection

If you have added Legal Protection to your policy the insurer details are:

Insurer details Complaints details

For legal protection that started on or before 9 June 2023:

Arc Legal Assistance Ltd

Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676.

AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk

For legal protection that started on or after 10 June 2023:

RAC Motoring Services

RAC Motoring Services (310208) and underwritten by RAC Insurance Ltd (202737). Registered in England and Wales; Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW.

RAC Motoring Services is authorised and regulated by the Financial Conduct Authority.

RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.

Customer Service Department
Legal Customer Care
RAC Insurance Limited
Great Park Road
Bradley Stoke
Bristol, BS32 4QN
Email: legalcustomercare@rac.co.uk Legal Cost Telephone: 0800 001 5424
Prosecution Defence/Motor Trade/Vehicle Cloning/Illegal Clamping or Towing/Legal Advice Telephone: 0800 302 9809
Driver Confidence Telephone: 0800 302 9811

Key protection

If you have Key Protection cover included in your policy the insurer details are:

Insurer details Complaints details

For Key Protection that started on or before 9 June 2023:

Soter Professional Services LTD, Registered company number 07767411, and underwritten by Alwyn Insurance Company Limited, Registered Office: P.O Box 1338, First Floor Grand Ocean Plaza, Ocean Village, Gibraltar. Registered number 106261 (Gibraltar).

Alwyn Insurance Company Limited is authorised and regulated by the Gibraltar Financial Services Commission. These details can be checked on the Financial Services Register at www.fca.org.uk.

Customer Service Department
Soter Professional Services Limited
Discovery House, 4 Norwich Business Park
Whiting Road, Norwich
Norfolk. NR4 6EJ
Telephone: 0800 068 1574
Email: complaints@soterps.com

For Key Protection that started on or after 10 June 2023:

Soter Professional Services LTD, Registered company number 07767411, and underwritten by Fortegra Europe Insurance Company Ltd UK Branch (FRN 805770) with its registered address at Fifth Floor, 20 Fenchurch Street, London, UK, EC3M 3BY.

Fortegra Europe Insurance Company Ltd ("FEIC") is authorised to carry out general insurance business and is regulated by the Malta Financial Services Authority. Together with its UK branch, FEIC is authorised by the Prudential Regulation Authority, is subject to regulation by the Financial Conduct Authority, and limited regulation by the Prudential Regulation Authority.

Customer Service Department
Soter Professional Services Limited
Discovery House, 4 Norwich Business Park
Whiting Road, Norwich
Norfolk. NR4 6EJ
Telephone: 0800 068 1574
Email: complaints@soterps.com

Accident Healthcare

For Saga Plus customers only, the Accident Healthcare insurer details are:

Insurer details Complaints details

For Accident Healthcare that started on or before 30 November 2023

AXA PPP healthcare Limited

Registered Office: 20 Gracechurch Street, London EC3Y 0BG. Registered in England No. 3148119.

AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

AXA PPP Healthcare
International House,
Forest Road,
Tunbridge Wells,
TN2 5FE
Alternatively, call: 0800 027 1331

For Accident Healthcare that started on or after 1 December 2023

Bupa Insurance Limited

Registered Office: 1 Angel Court, London EC2R 7HJ. Registered in England and Wales No. 3956433.

Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register 203332.

Customer Relations, Bupa
Bupa Place,
102 The Quays,
Salford M50 3SP,
Telephone: 0345 606 6739
Email: customerrelations@bupa.com