More about the insurer

The details of our panel of insurers are shown in the table below. Also shown are the complaints details for these underwriters if you’re dissatisfied with the service they have provided, or feel that they have made a wrong decision in respect of a claim.

 Insurer details
Complaints details

Acromas Insurance Company Limited 

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK address: Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Saga Car Claims
PO Box 644
Folkestone
Kent, CT20 9BE
Telephone: 0800 001 5429
Email: claimscustomercare@saga.co.uk

AXA Insurance UK plc

AXA Insurance UK plc. Registered in England and Wales No. 78950. Registered Office: 20 Gracechurch Street, London, EC3V 0BG. A member of the AXA Group of Companies. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

AXA Insurance
St Philips Point
Temple Row
Birmingham, B2 5AF
Telephone: 0800 001 5425

 

Covea Insurance plc

Covea Insurance plc. Registered address is: Covea Insurance plc. Registered Office: Norman Place, Reading, Berkshire, RG1 8DA. Registered in England and Wales No. 613259 Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority No. 202277.

Customer Relations Team
Covea Insurance plc
A+B Mills
Dean Clough
Halifax
West Yorkshire, HX3 5AX
Telephone: 0800 001 5426
Email: customer.relations@coveainsurance.co.uk

LV = and Liverpool Victoria

LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965.
Registered address: 57 Ladymead, Guildford GU1 1DB.

Liverpool Victoria Insurance Company Limited
69 Park Lane
Croydon
Surrey, CR9 1BG
Telephone: 0800 032 8651
Fax: 01277 359146
Email: complaints@LVbroker.co.uk

 

Sabre Insurance Company Limited

Sabre Insurance Company Limited, registered in England and Wales number 2387080 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202795.
Registered address: Sabre House, 150 South Street, Dorking, Surrey, RH4 2YY

Sabre Insurance Company Limited,
Sabre House
150 South Street
Dorking
Surrey, RH4 2YY
Telephone: 0330 024 4696
Email: complaints@sabre.co.uk

Zenith Insurance plc

Zenith Insurance plc, who is regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority in respect of underwriting business in the UK (No. 211787) 846-848 Europort, Gibraltar. Zenith Insurance Management UK Limited, Chester House, Harlands Road, Haywards Heath, West Sussex, RH16 1LR. Zenith Insurance Management UK Limited is an appointed service provider to but not an agent of Zenith Insurance plc. Zenith Insurance Management UK Limited is registered in England & Wales number 5309111 and authorised and regulatedby the Financial Conduct Authority (No. 429279).

Zenith Customer Relations
Zenith Insurance Management UK Limited
PO Box 730
Chesterfield, S40 9LL

Zenith Marque

Zenith Insurance plc, who are regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority in respect of underwriting business in the UK (No. 211787) 846-848 Europort, Gibraltar. QIC Europe Limited is authorised and regulated by the Malta Financial Services Authority (MFSA) to carry on general insurance business in terms of the Malta Insurance Business Act, 1998 and subject to limited regulation by the UK Financial Conduct Authority and the Prudential Regulation Authority in respect of underwriting business in the UK (No. 659521) No. 7, 4th Floor, Block C, Skyway Offices, 179 Marina Street, Pieta, PTA 9042, Malta. Several Liabilities Notice: The obligations of Zenith Insurance plc and its co-insurers under contracts of insurance to which they subscribe are several and not joint and are limited solely to the extent of each insurer’s individual subscription. If one of the insurers does not for any reason satisfy all or part of its obligations the other insurers will not be responsible for the defaulting insurer’s obligations.

 Zenith Marque Insurance Services Limited
Prospect House
Thanet Way
Whitstable
Kent, CT5 3FD
Telephone: 0800 001 5428

 

If you have added Saga Breakdown Assistance to your policy the insurer details are:

Insurer details
Complaints details

Saga Breakdown Assistance -  for all cover levels

RAC Motoring Services (Registered No 01424399) and RAC Insurance Limited (Registered No 2355834). Registered in England; Registered Office: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Motoring Services is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities. RAC Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Details about the extent of its regulation by the Financial Conduct Authority are available on request or you can check this on the Financial Services Register by visiting the website register.fca.org.uk

 Saga Breakdown Customer Care

RAC House
Brockhurst Crescent
Walsall, WS5 4AW
Telephone: 0800 068 1975 
Email: sagabreakdowncustomercare@rac.co.uk

 

Legal defense and Legal expenses - Premier only

Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.

 

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk

 


 

If you have added Increased Personal Accident Cover to your policy the insurer details are:

Insurer details
Complaints details

Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.

 

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk

 

If you have added Replacement Car Extension to your policy the insurer details are:

Insurer details

Complaints details

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK branch address: Acromas Insurance Company Limited, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.
Saga Claims
PO Box 644
Folkestone
Kent, CT20 9BE
Telephone: 0800 001 5429
Fax: 01303 776779
Email: claimscustomercare@saga.co.uk

Complaints details
Complaints details
Complaints details
Insurer details
Complaints details

Acromas Insurance Company Limited. Registered number 88716 (Gibraltar). Registered address: 57-63 Line Wall Road, Gibraltar. UK branch address: Acromas Insurance Company Limited, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Saga Claims
PO Box 644
Folkestone
Kent, CT20 9BE
Telephone: 0800 001 5429
Fax: 01303 776779
Email: claimscustomercare@saga.co.uk

 

If you have added Legal Protection to your policy the insurer details are:

Insurer details
Complaints details

Arc Legal Assistance Ltd, Registered company number 4672894, and underwritten by AmTrust Europe Limited, Registered office: 10th Floor Market Square House, St James's Street, Nottingham, NG1 6FG, Registered Number: 1229676. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority, financial services number: 202189. The details can be checked on the Financial Services Register at www.fca.org.uk.

 

Customer Service Department
Arc Legal Assistance
PO Box 8921
Colchester, CO4 5YD
Telephone: 0800 092 3155
Email: customerservice@arclegal.co.uk