Michelle Cooper
Director of Health and Travel Insurance
Michelle has worked across all insurance products during her 30-year career at Saga. For the last 13 years she's specialised in health and travel insurance, leading the product and commercial teams for both.
Michelle is passionate about making sure Saga customers receive the highest level of service at all times, from the day-to-day connections to the crucial times when claims need to be made.
Michelle says, "Working with two very different cover types, one relating to exciting travel plans and the other with sensitive health aspects, can be complex at times. However, this is what drives me and my team to ensure we do our utmost to get things right first time. Life can be challenging and unexpected, so it's important to support customers through life events by providing market-leading insurance alongside the assurance that we're always here to help."
Michelle Cooper in the press
Our health and travel insurance expert, Michelle, has been featured in several press articles offering valuable insights. Read more of her expert advice.

“Many travellers assume they’re automatically covered for everything on holiday, but the reality is more complex. Activities such as horse riding, jet-skiing or Segway tours are only covered under certain conditions, and most businesses that operate these activities will also require a signed disclaimer. Always check your policy, even seemingly tame excursions may be classed as high-risk or non-standard by insurers.
“Coverage can also depend on whether the operator is licensed and follows local safety rules. Booking an activity with an unregulated provider could invalidate your claim.”

"We’re seeing more people embrace extreme day trips: short, high-intensity trips where you fly out and back in the same day, especially around bank holidays. But what many don’t realise is not all travel insurance policies provide cover for trips under 24 hours or those without an overnight stay.
"Travellers should take caution, as it’s an easy detail to overlook and even whirlwind getaways come with risk – like flight delays, cancellations or medical emergencies.
"Regardless, we always recommend checking your policy carefully before booking this kind of trip and being aware of the risk."

“It’s strongly recommended that travellers retain all receipts for accommodation, meals, and transport, along with written confirmation from airlines or travel providers about any cancellations or delays - like emails and texts,” she says.
“It may be helpful to take photos of receipts, too. These documents will be needed when submitting a claim. Where possible, take screenshots of airline communications and save copies offline too, in case internet access is disrupted."
“If your hotel had no working emergency lighting, air con, or fire safety systems, it may not have been safe to stay," says Cooper.

If your flight was cancelled, your airline or tour operator should be your first port of call as they’re legally obliged to rebook the trip or refund you.
"Depending on how you paid, you may also need to speak with your Credit or Debit card provider as they offer protection for purchases between £100 and £30,000.
If your flight is delayed, most insurance policies will also offer a delayed departure cover, so it’s also worth checking your insurance policy.”
Read more from our experts
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Do I need travel insurance?
If you’re wondering whether you really need cover for your next trip, our guide to dealing with medical problems abroad may help.
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See how travel insurance might be able to help with delayed and cancelled flights.
Travelling with heart conditions
Got a cardiac condition but still love holidays? Find out why it’s vital to get the right travel insurance.