HOW TO MAKE A CLAIM

Check your excess. You can check this, your cover limits and details of endorsements in your Statement of Fact, which can be found in your MySaga account or policy confirmation email.

Check that you’re covered by reading your policy document, which you can find in your MySaga account or policy confirmation email. Or you can check examples of our policy documents.

Check if you can make a claim online. This is the quickest and easiest way to make a claim. The claims you can report online are:

• Damage caused by a pothole
• Damage caused by hitting an animal
• Damage caused by hitting a building or structure
• Loss of control due to road surface
• Damage caused by flood.

What you’ll need when you make a claim:

• Your policy number. You can find this on your confirmation email or documents.
• Details of what happened, where and when.
• Any photos of the damage to the cars or dashcam footage.
• Any witness contact details.
• Third party details including their vehicle registration and details.
• The more details you can give us, the quicker we can progress your claim.

Don't worry, we are here to help. Here's what you should do next:

• Make sure you and your passengers are safe
• Don't accept liability until you have spoken to Ageas
• Try to swap details with the other people involved in the incident for example names, contact details and vehicle/insurer details
• Take pictures if you can and it is safe to do so, particularly of the vehicle damage and the position of vehicles in the road
• Check if you can report your claim by viewing “What you need to do before” in the "Before you need to make a claim" section
• Report your claim online or you can reach us by calling 0345 002 0027.

Please call +44 207 264 2896

Making a claim can sometimes lead to an increase in renewal price, but this will be based on the individual circumstances of the incident.

If you make a claim then your no claims discount may be affected. Factors such as; who was at fault, previous claims and whether you have opted to protect your no claims discount will all be considered. No Claims Discount Protection does not protect the overall price of your insurance policy. The price of your insurance policy may increase following an accident even if you were not at fault.

We have a network of approved repairers who will take care of your vehicle, getting you back on the road as soon as possible.

If you choose to use one of our approved repairers they will supply you with a courtesy car whilst yours is being repaired. If your vehicle is not repairable then we will not supply you with a courtesy car, unless you have purchased Replacement car for theft and total loss cover.

This is when the damage to your vehicle is uneconomical to repair. We have a dedicated team who will discuss settlement with you. The settlement figure will be the market value of the vehicle immediately before the incident and will reflect the cost of replacing it with one of a similar age, type and condition.