EXISTING PET INSURANCE CUSTOMERS
We no longer renew pet insurance
Unfortunately, Saga Pet Insurance is no longer available. All existing Saga Pet Insurance policies will continue as normal until their renewal date. We'll write to you in plenty of time with more information.
What will happen to my pet insurance policy?
We've partnered with Co-op Pet Insurance to ensure there is ongoing cover for your pet. As your renewal date approaches, you'll be offered a quote for a pet insurance policy with Co-op that will be comparable to the cover provided by Saga.
Next steps...
- Your Saga Pet Insurance will continue as normal until your renewal date
- We will share your policy information and contact details with Co-op so they can send you a quote 3-4 weeks before your renewal date.
- If you don’t want us to pass your details to Co-op, please call Saga on: 0800 096 6666.
Or opt-out online - If you’re happy for us to share your information, you don’t need to do anything right now. Co-op will contact you before your renewal date, providing details of what to do next.
- If you have any queries, you will be able to talk to the dedicated team at Co-op on 0333 009 2423 before taking out your policy.
Pet Insurance Transfer FAQs:
Do I need to do anything to accept Co-op as my new pet insurance provider?
Monthly Direct Debit customers
No, we'll make all the arrangements, including the automatic secure transfer of your payment details.
Non-monthly Direct Debit customers
Yes, you will need to contact Co-op directly if you wish to proceed. We won’t share your payment details with Co-op, so you’ll need to contact Co-op to accept their quote and arrange payment.
If you would like to discuss anything with Co-op, you can call them on:
- 0333 009 2423
- Monday to Friday 8am-8pm and Saturday 9am-2pm.
What is the process for transferring my monthly Direct Debit payment?
The banks have an agreed, accredited process to follow to make this transaction secure and seamless for customers. This will be done automatically so there will be no break in your cover.
Will my premium change if I move to Co-op?
The amount you pay can change when you receive any renewal quote; however, both Saga and Co-op are committed to ensuring your quote reflects your individual risk profile and offers fair value.
Will my cover terms change if I transfer to Co-op?
If you choose to accept the new quote from Co-op, they have agreed to honour cover for any pre-existing medical conditions for your pet(s).
However, if you have Essential or Saver cover, please check your current Saga policy schedule for any time limits and/or cover limits that may already have been reached, as these will still apply when your new Co-op policy begins.
Why is this transfer to Co-op taking place?
Saga no longer offers pet insurance and no further cover will be provided by Saga. To ensure you have ongoing cover for your pet, we’ve found Co-op as an alternative provider for your new policy.
Co-op Pet Insurance is a trusted name with over 14 years’ experience providing cover for pets, so we have chosen to work in partnership with them to make the process of switching as seamless as possible.
How will Co-op use my personal information?
Co-op’s privacy notice explains how they may use your information and the rights you may have in respect of that information.
Any questions?
If you have any questions about what will happen at renewal, or need to make a change to your policy, our friendly staff are happy to help.
Monday-Friday: 9:00am - 5:00pm
Making a pet insurance claim with Saga
How do I claim?
Please check your latest Policy Book and Schedule to make sure you are covered for the type of claim you want to make, then call us on the applicable number below, or send us a completed claim form to report your claim.
Who should I contact?
- Please call 0800 027 1334 from the UK and (+44)2392 627 357 from abroad.
- Lines are open Monday to Friday 9am-5.30pm, Saturday 9am-1pm.
- Alternatively, download a claim form.
Pet insurance policy books
View or download the policy books that relate to your Saga Pet Insurance cover.Pet Insurance
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