CUSTOMER HUB
How can we help you today?
If you're a Saga Insurance customer, you've come to the right place.
Here you'll find everything you need to get the most out of your policy. Whether you're looking to make a claim, update your policy or simply want to see what's new with Saga Insurance.
Make a claim on your Saga Insurance policy
Service your Saga policy
If you need to make a change, get in touch or whatever else – here's what to do:View policy documents
Your policy documents are all saved online. You can access them by logging into MySaga.
If you are having difficulty accessing your MySaga account or any documents, chat with us online now.
Make changes to a policy
Car insurance
You can make the following changes to your Saga Car Insurance policy online via MySaga:
- Change of vehicle
- Use of vehicle
- Voluntary excess
- Mileage
- Vehicle modifications
All other Saga insurance products
Our webchat team can make changes to your policy online:
- chat with us online now.
Or our customer service team will be happy to help over the phone:
- Car insurance – 0800 056 9167
- Home insurance – 0800 056 9102
- Health insurance – 0800 056 9271
- Travel insurance – 0800 056 9200
Change payment card or cancel automatic renewal
More than 30 days before your renewal date
You can change your payment details or cancel your automatic renewal online via MySaga.
Less than 30 days until your renewal date
Our webchat team can help online:
- chat with us online now.
Or our customer service team will be happy to help over the phone:
- Car insurance – 0800 056 9167
- Home insurance – 0800 056 9102
- Health insurance – 0800 056 9271
- Travel insurance – 0800 056 9200
Cancel a policy
If you want to cancel your Saga insurance policy, either:
- chat with us online now.
Or, depending on which product you have, call:
- Car insurance – 0800 056 9167
- Home insurance – 0800 056 9102
- Health insurance – 0800 056 9271
- Travel insurance – 0800 056 9200
Any refund or cancellation fee will depend on whether your policy has commenced or if you're cancelling within 14 days of your policy starting. Our customer service team will be able to discuss this in full when you contact us.
Think you’re covered to drive another car?
Just because you have comprehensive car insurance doesn’t mean you can automatically drive another car third party on the same cover.
Does insurance cover windscreen repairs?
It’s easy to get a crack or chip in your windscreen, so make sure your insurance covers you for windscreen repair.
What to do if someone hits your car
UK road accidents can’t always be avoided – here’s what to do if you get caught up in one.
What to do if your car breaks down
Find out what to do if you get stranded in a broken-down car.
Ready to renew with Saga?
Thank you for insuring with Saga. You'll receive your renewal invitation with your new price by post around three weeks before your renewal date.
What to check before you renew
It's important to review your cover to make sure it still meets your needs. You might want to consider whether:
- Your cover level is still right for you.
- Your voluntary excess still suits your budget
- You could benefit from reassessing your optional extras.
Select your insurance product
Car insurance
If you need to discuss your car insurance renewal with a member of the team:
- chat with us online now
- Or call us on 0800 056 9169
Home insurance
If you need to discuss your home insurance renewal with a member of the team:
- chat with us online now
- Or call us on 0800 068 1974
Annual multi-trip Travel insurance
Discuss your travel insurance renewal with a member of the team:
- chat with us online now
- Or call us on 0800 904 7764
Health insurance
Discuss your health insurance renewal with a member of the team:
- chat with us online now
- Or call us on 0800 056 9271
£20 off for Saga customers
RAC Mobile Mechanics can make life easier for everyone and Saga insurance policyholders also get £20 off a service if you book using the links on this page. T&Cs apply.
Click through now to see prices and find an RAC mechanic who can come to you.
About your insurance
Take a deep dive into some of the features we offer that you may be unaware of. Get the most out of your Saga Insurance policy...
Saga Plus and Saga Standard Travel Insurance customers can enjoy some quiet time in one of more than 950 airport lounges if your flight Is delayed by one (Plus) or two (Standard) hours.
Losing a pair of car keys can be hugely frustrating. Saga Plus Car Insurance includes Key Protection, but if you’re a Saga Select or Saga Standard customer, car key replacement cover is available as an optional extra.
For Saga Health Insurance customers, the Saga GP Service offers unlimited access to telephone GP appointments – 24 hours a day, 365 days a year.
Get cover for home emergencies with a 24/7 emergency helpline, unlimited callouts and up to £2,000 per incident. Optionally include cover for your boiler & heating too.
Everyone needs a bit of extra support from time to time. Things happen that can leave us feeling unsettled, such as money worries, relationship issues, bereavement or health concerns. We can help if you want us to.
Explore Saga Insurance...
Guides to insurance
Get to know all about our insurance and how you can make the most of your cover, whether that's for you car, home, health or holidays.
Bereavement service
Our specialist team are here to help at this difficult time, by taking care of any insurance policies held with us. Contact us by form, phone or request a call back.
Existing car customers
We've pulled all the useful links for existing customers into one place so you can quickly find what you're looking for.
Existing home customers
Need to check your home insurance policy documents, make a claim, change your policy details or contact us? Find everything you need here.
Existing travel customers
Need to check your Saga Travel Insurance policy documents, make a claim, change your policy details or contact us? Find everything you need here.
Existing health customers
If you already have Saga Health Insurance and need to check your documents, make a claim or change your details, visit our existing customers page.
Trace and access cover
Limit the damage caused by water leaks and burst pipes in your home.
Leisure activities
We automatically include cover as standard for a range of popular leisure activities.