Say 'Yes' to Exceptional
- Susan Duff received a call from her customer following the delivery of her Say ‘Yes’ to Exceptional treat. The customer wanted to thank her personally for the lovely hamper she received. She was very grateful and emotional for the gesture, following her hospital stay.
- Utilising our Say ‘Yes’ to Exceptional scheme, Emily Senior sent flowers to our customer following a motoring incident which coincided with our customer’s birthday. Our customer was delighted to receive these flowers and left the following post on Facebook – “I just don’t know what to say! When sorting out my insurance claim after having a car accident last month, I had a chat with a lovely lady called Emily. This morning a gorgeous bouquet of flowers were delivered - wishing me a happy birthday from her and Saga Claims. Thank you so very much, appreciated and delighted with the gesture”
- Lee Hudson said ‘yes’ following a conversation with a customer who highlighted that they have had a difficult few months. Having recently undergone an operation restricting his mobility and ability to drive, this resulted in our policy holder’s daughter-in-law using the policy holder’s vehicle - and subsequently having an accident. Lee identified throughout the call how distressed the customer was and utilised the new initiative, sending the policy holder a gift with a personal message to let them know we are thinking of them at this difficult time.
- Ashleigh Thomas recently processed an order for a policy holder under the Say ‘Yes’ to Exceptional scheme. The policy holder called in today to thank me personally for the excellent service, and beautiful flowers and chocolates she had received in the post. She said she had 'tears of joy' when receiving her gift and said it had genuinely made her day after experiencing a very difficult time lately and that it was just 'what she needed’.