EXISTING HOME
INSURANCE CUSTOMERS

Your policy documents are all saved online. You can access them by logging into MySaga.

If you are having difficulty accessing your MySaga account or any documents, please contact us.

To make any changes to your Saga Home Insurance policy, please contact us.

More than 30 days before your renewal date

You can change your payment details or cancel your automatic renewal online via MySaga.

Less than 30 days until your renewal date

Please contact our customer service team, who will be happy to help over the phone.

If you want to cancel your Saga Home Insurance policy, please contact us.

Any refund or cancellation fee will depend on whether your policy has commenced or if you're cancelling within 14 days of your policy starting. Our customer service team will be able to discuss this in full when you contact us.

These policy books relate to Saga Plus Home Insurance policies.

These policy books relate to Saga Select Home Insurance policies.

These policy books relate to Saga Home Emergency policies

These policy books relate to Saga Plus Home Insurance policies starting 'H' followed by 9 digits.

These policy books relate to Saga Select Home Insurance policies starting 'H' followed by 9 digits.

Yes, it is important that you inform us of any changes to your property, for example, an extension or adding a conservatory, so we can ensure you have the right level of cover in place whilst the alterations are ongoing. You also need to let us know if scaffolding is going up at your property for any reason, for example repainting or maintenance.

This is likely to result in additional terms being applied to your policy until the work is complete. Depending on the type and duration of the work there may also be an additional charge to cover the increased risk. When calling to tell us about planned building work, please make sure to have the following information ready:

• Total cost of the work
• Start and expected end date
• A brief description, e.g. new bathroom and kitchen, single storey extension, etc.
• Whether you have signed a JCT contract (your building firm/contractor will be able to tell you this)
• If you intend to move out temporarily for (all or part of) the duration of the work.

If you are a new customer and have current or planned renovations at the home you wish to insure, we may still be able to cover you, but be sure to have the above information ready when you call to get a quote.

We understand that making a claim can be stressful, so we aim to make it as easy and as straightforward as possible for you.

First check your policy documents to make sure you are covered for the type of claim.

Then contact us with your policy number, personal details and information about what you are claiming for. You may be asked to provide photos of the damage, or receipts for lost items, if you have them.

For more information please see our how to make a claim page.

You can request any documents in large print, Braille, or audio. Please let us know if you need any of these formats by contacting our customer services team.

You can also inform us of any additional support you need via the Saga Support Register form.

Flood Re is a scheme developed by the government and insurance industry aimed at helping households that have the highest risk of flooding. It allows the insurer to pass the flood risk part of your insurance onto Flood Re. This means that home insurance will be more widely available to those homes that have a high risk of flooding. For more information please visit our Flood Re page.

Yes, with Saga Plus you're covered for damage to items that are part of a matching pair or set.

With Matching Sets cover, if something that’s part of a matching set gets broken (like your bathroom sink, for example), we’ll replace the whole set if we can’t repair or replace it to match. This feature is not available on our Saga Select policy.