Anna joined us 20 years ago and has been involved in all of Saga’s insurance products in that time. She’s been in charge of our home insurance since 2020. Giving customers the best experience when it comes to our home cover is a priority for her.
Anna says, “My sole focus for Saga Home Insurance is not to just meet customers’ expectations but to exceed them with the cover and service we provide every step of the way. We want every policy to bring peace of mind and to smooth the way if you ever need to make a claim.
"It's important to me that we learn from our experiences, good and bad, and listening to our customers is the best way to do that. It helps to make our home insurance better for everyone."
Expert advice from Anna
- Look after your roof and your roof will look after you.
Bad weather alone doesn't mean your claim will be accepted – if your roof has missing tiles already or is in disrepair, your claim could be declined, so check that your roof is in good condition before the stormy weather starts. - Find your policy documents and put the claims line number (or numbers – you might have two different ones on a combined policy) in your phone.
If you need to get in touch to make a claim, you might not want to be searching around for paperwork. And check the numbers each time you renew as they may change. - Take a look at your stopcock today.
You might have to think for a minute where it is as you probably don’t use it from one decade to the next. Once you’ve located it, make sure it’s easy to get to so you can turn off the supply quickly if there's a burst pipe or water leak. If you have to rummage through wellies or spray cleaners to reach it, put everything in a grabbable box so you can get them out the way quickly.
Anna Thunstrom in the press
Our home insurance expert, Anna, has been featured in several press articles offering valuable insights. Read more of her expert advice.
"Sharing holiday photos while you’re away can be popular but announcing your travel plans, especially on a public account, can leave you more susceptible to burglary.
Posting a few images of your holiday might not be enough to invalidate an insurance claim on its own, but oversharing online could prompt your insurer to question whether you took ‘reasonable care’ of your property when it comes to security. It’s recommended to share photos retrospectively once you’re home.”
"Some standard insurance policies may automatically cover students against theft or loss while they are in temporary accommodation, provided their parents’ home remains their main permanent address.
However, any accidents that result in broken tech, or any valuable belongings accidentally damaged at parties, for example, mostly aren’t covered by a standard policy and may require a separate contents policy covering accidental damage."
"January tends to see an increase in the cost of accidental damage claims, often thanks to the aftermath of festive celebrations. Toppled glasses, excited children, and family pets, and even New Year’s Eve party mishaps often mean we receive more expensive claims after the Christmas season.
To protect your home against unexpected costly accidents, Saga Plus policies include accidental damage cover as standard, and it can be added as an optional extra on a Saga Select policy.”
Read more from our experts
Does home insurance cover mobile phones?
Find out whether you can claim on your home insurance for your mobile phone.
What’s wear and tear?
Get on top of what this home insurance term means for you, your home and any claims you might make.
Weather the storm
Find out all you need to know about storms and home insurance – and the most important thing you need to do to prepare for one.
Renter’s Rights
From removing damp and mould to fire safety measures, learn about tenant rights in rental properties and which responsibilities lie with landlords.
Home insurance horror
How to avoid the nightmare of finding out your policy is invalid because of an unknowing breach of contract.
How to avoid festive hazards
Halloween, Bonfire Night and Christmas mark a spike in fires and accidents at home. Learn how to stay safe according to fire and insurance experts.
How much does a new boiler cost?
We’ll help you recognise the signs your boiler may be close to breaking down, find the best replacements, and estimate boiler prices so you can keep your home warm all year round.
Does home insurance cover roof leaks?
Find out whether roof leaks and repairs are covered by your home insurance.