Our answers to your questions
A Home Emergency is an event that happens suddenly and needs immediate action to prevent further damage to your home, and if required make your home safe and secure.
This action may involve a temporary repair and as such, you may need to pay for a full repair yourself or, if covered, claim on your home insurance.
Call us on 0800 904 7509 or 0208 282 2901 to make any changes to your policy.
Lines are open:
8.30am - 8.00pm Monday to Friday
8.30am - 5.00pm Saturday
9.00am - 5.00pm Sunday
Yes, if you not do not have cover already, you are able to add Home Emergency or Home and Heating Emergency to your policy when you renew or part way through your policy year.
Call 0800 056 9051 to add Saga Home Emergency or Home and Heating Emergency to your Saga Home Insurance policy.
- Plumbing claims relating to sections of shared pipe
- Drainage claims where a shared pipe is blocked
- Claims for keys, locks and glazing in shared communal areas
- Roofing and water supply pipes are not covered in flats or maisonettes.
For most claims there is no excess to pay. There may be circumstances, depending on the age and type of your boiler, where an excess is payable if a claim is made under the main heating system and boiler repair or replacement section. Any excess payable will be shown under the endorsements section of your documents.
You can transfer your cover to your new home as long as the property is eligible. Call us on 0800 904 7509 if you are unsure, but please note that we may have to charge you an administration fee to amend your policy.