Our answers to your questions
Call us 24 hours a day, 365 days a year on 0800 092 1426.
A Home Emergency is an event that happens suddenly and needs immediate action to prevent further damage to your home, and if required make your home safe and secure.
This action may involve a temporary repair and as such, you may need to pay for a full repair yourself or, if covered, claim on your home insurance.
Call us on 0800 904 7509 or 0208 282 2901 to make any changes to your policy.
Lines are open:
8.30am - 8.00pm Monday to Friday
8.30am - 5.00pm Saturday
9.00am - 5.00pm Sunday
We no longer offer Saga Home Emergency on its own; however the good news is that it can be added to a Saga Home Insurance policy.
- Plumbing claims relating to sections of shared pipe
- Drainage claims where a shared pipe is blocked
- Claims for keys, locks and glazing in shared communal areas
- Roofing and water supply pipes are not covered in flats or maisonettes.
You can transfer your cover to your new home as long as the property is eligible. Call us on 0800 904 7509 if you are unsure, but please note that we may have to charge you an administration fee to amend your policy.