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How to make a claim

We know that making a claim on your travel insurance policy can be a daunting process. That's why we try to make it as simple and straightforward as possible.

How to make a claim

Whatever the reason for your claim, you can either claim online or call us so we can assist you through the process.

Our specialist team is there to offer you the personal touch, when you need it most. 



I need medical help or repatriation

For policies with a start date on or after 14th February 2018, claim online or call

(+44) 1444 442105 or 0800 092 2101

For policies with a start date before 14th February 2018

(+44) 20 8763 4878





Lost or stolen passport

For policies with a start date on or after 14th February 2018, claim online or call

(+44) 1444 442105  or 0800 092 2101

For policies with a start date before 14th February 2018

(+44) 20 8763 4909





Lost or stolen belongings

For policies with a start date on or after 14th February 2018, claim online or call

(+44) 1444 442106 or 0800 092 2099

For policies with a start date before 14th February 2018

(+44) 20 8763 4879



Cancellation and all other claims

For policies with a start date on or after 14th February 2018, claim online or call

(+44) 1444 442106  or 0800 092 2099

For policies with a start date before 14th February 2018

(+44) 1752 273352
or
0800 027 1335