How to make a claim

2017 Defaqto Travel Insurance Logo
Making a claim, particularly on your travel insurance policy, can be a daunting process. Our specialist team are there to offer you the personal touch when you need it most.

Saga Travel Insurance claims number

If you need to make a claim, please call our claims number on 0800 027 1335 from the UK or (+44) 1752 273352 from abroad.

*93% of Saga Travel Insurance customers who had a quote between 1 March 2017 and 30 April 2017 would have received a 20% online discount. Discount may be withdrawn at any time and applies to the first year only.

Making a claim while away

If you need medical help while abroad please call us first on (+44) 20 8763 4878. Our highly experienced multi-lingual team are available to talk 24 hours a day.

For emergencies: if you are taken by ambulance to a hospital following an emergency call, you or a companion should call us as soon as possible once you have been admitted to hospital.

For non-emergencies: if you need a GP or need to go to A&E or a clinic, call us first, before you try to locate help, so we can guide you to the safest and most appropriate source of treatment.

Our first steps will always be to:

  • Establish that you're in a place of safety
  • Determine the capability of the treating hospital
  • Consider your immediate transfer home
  • Make sure that the necessary medical fees are guaranteed.

Our team offer you a personal touch coupled with medical expertise, to help take some of the worry out of what can be an incredibly stressful situation – we’ll even keep your key contacts updated on your progress for you and if need be, we’ll fly a doctor or nurse out, with specialist repatriation equipment, to accompany you home either on a commercial flight or by air ambulance.

We actively monitor the capabilities of medical facilities throughout the world and use this knowledge to determine whether you need to be transferred to a different facility. Once we are satisfied that you are getting the appropriate treatment, we will agree a treatment plan with your treating doctor and you. If you cannot be discharged in time to continue your trip as planned, we will make arrangements to bring you home at the appropriate time.


For advice on how to replace lost or stolen passports please call us on (+44) 20 8763 4909 anytime of the day or night.

We are able to provide help with replacement passport forms and arrange for them to be sent to the local British Embassy/Consulate. To save time we will also advise what time your appointment will be to present your signed forms in order to pick up your replacement passport.

For advice on how to trace your luggage with the airline operator if it is delayed or lost, or for help with any other lost or stolen personal belongings please call us on (+44) 20 8763 4879 anytime of the day or night.

If you need legal advice, please call us on 0800 027 1344 from the UK, or (+44) 1303 774195 from abroad.

Coping with the unexpected death of a friend or relative is always difficult but when it happens abroad, you need all the help and support available. For help and advice please call us on (+44) 20 8763 4878.

If you're on a package holiday, let the tour operator do as much as possible on your behalf, including contacting the insurance company, and never sign anything until you're absolutely sure what it means, especially if it's in a foreign language.

If you're travelling independently, contact the nearest British Embassy, Consulate or High Commission.

Please call us on 0800 027 1335 from the UK or (+44) 1752 273352 from abroad or email us.

Our telephone lines are open: 8am - 8pm Monday to Friday.

    • Please notify the Saga Travel Claims Department as soon as possible following the event.
    • When contacting us to report your claim for the first time by phone or email, please try to have the following details available:

                          - your home address and daytime telephone number

                          - the date your policy started

                          - your policy number

                          - your holiday departure and return dates

                          - details on the type of claim you wish to make (e.g. cancellation, 
                          medical expenses/curtailment, baggage/money, travel delay).

    • We will then issue you with the relevant claims form or statement letter requesting further information, which you must sign and return to us with any supporting documentation we have requested
    • We will also provide you with your own unique claims reference number, which you will need to provide whenever you contact us
    • We are happy to accept scanned and emailed documentation but will always require the originals, including a signed claims form or statement letter, to be sent to us before any payment can be made
    • Please do not forward any documents until you send the completed claim form or statement letter
    • Any supporting documentation and claims evidence must be supplied at your own expense.