Our team offers you a personal touch coupled with medical expertise, to help take some of the worry out of what can be an incredibly stressful situation – we’ll even keep your key contacts updated on your progress for you and, if need be, we’ll fly a doctor or nurse out, with specialist repatriation equipment, to accompany you home either on a commercial flight or by air ambulance.
We actively monitor the capabilities of medical facilities throughout the world and use this knowledge to determine whether you need to be transferred to a different facility. Once we are satisfied that you are getting the appropriate treatment, we will agree a treatment plan with your treating doctor and you.
If you cannot be discharged in time to continue your trip as planned, we will make arrangements to bring you home at the appropriate time.
If you need medical assistance while abroad, please call us first:
If it’s a medical emergency, call for an ambulance. If you’re admitted to hospital, you or a companion must call us as soon as possible.
In order for your claim to be paid, the cost of any necessary in-patient treatment or transport back home must be agreed to by our Medical Assistance provider before the costs are incurred.
When you call us to make a claim on your travel insurance, you’ll need to give our team information over the phone. You’ll then be given a claim reference number, which you’ll need to quote whenever you get in touch with us, and you’ll also be sent some paperwork to fill in and return with any documents we might need in order to settle your claim.
You’ll need to be able to evidence all parts of your claim. The documents you need to send us will depend on what you are claiming for but may include:
Please do not send us any documents before we’ve asked for them.
When you send us documents, it is at your own expense and these costs are not able to be claimed back under your policy. We would suggest sending original documents recorded delivery.
If the cost of your medical claim has been reduced because you used a European Health Insurance Card (EHIC), or Global Health Insurance Card (GHIC), you won’t have to pay any excess under the ‘Medical and associated expenses’ section of your policy.
The excess may be deducted from the claim settlement.
If you need medical assistance abroad, please call our medical assistance helpline.
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There's plenty to explore and learn about our travel insurance cover.
We provide, as standard, unlimited access to online & telephone GP appointments on your holiday with the Saga GP Service.
Here are common reasons why some travel insurance claims are not successful.
What to do if your luggage gets damaged or lost whilst you are on holiday.
Single trip policies are most suited to those planning a one-off trip, a holiday abroad, or even a couple of short stay city breaks.
We can help you stay organised and hopefully give you peace of mind - meaning you can get on and enjoy your time away.
Our travel insurance policies have no upper age limit, so if you're aged over 70 and looking for high levels of cover and service, why not try Saga?
Our coronavirus help and support page has all the latest information on the changes to our insurance and details of additional support we can provide you.
Having travel insurance for UK holidays gives you the peace of mind that you’re covered for cancellation, loss of luggage and so much more.
Over 65 and looking for travel insurance? Saga offers quality holiday insurance with cover for many pre-existing medical conditions and no upper age limits.
We can help you in an emergency, providing 24-hour support, advice and guidance, no matter where in the world you are.
Looking forward to hitting slopes? Kick back and relax assured in the knowledge that Saga has the cover you need.